Other
Nashville,
Tennessee
Description
This position is primarily responsible for performing reception and clerical duties for a specific patient care unit and for functioning as the focal communication source for the nursing station.
Required:
-BLS
Preferred:
-High School Diploma or Equivalent
-Knowledge of computer skills.
-Vocational training as a unit secretary, knowledge of medical terminology and hospital experience.
Employee Exceptions - Address patients, visitors, families, and co-workers in a pleasant and respectful manner; display courtesy at all times.
- Responds quickly & appropriately to inquiries and requests.
- Assist co-workers without being asked.
- Maintain confidentiality of all patient-hospital or physician related information. Refrain from gossip and speak in low tones in all appropriate areas.
- Demonstrate a pleasing disposition and sensitivity to visitors, families, and co-worker needs.
- Below the accepted standard for unscheduled absences.
- Assume the responsibilities form maintaining health interpersonal relationships with all those working or being cared for in the hospital
- Demonstrate a commitment to providing the highest and most reliable quality service available on a daily basis.
- Strive for positive change in work area. Cooperates with team members in a constructive and supportive manner.
- Demonstrates ethical conduct and practices.
- Uses work time productively; limits personal phone calls, written communication, visitors, etc. to break and meal times
- Routinely maintains a safe & clean work area.
- Demonstrates flexibility in working hours, shift schedules, and assignments in order to meet staffing requirements
- Follows established procedure for schedule changes, special time and vacation requests, and return to work slips
- Organizes workload and assists as needed
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Duties and Responsibilities Reception Duties - Notifies appropriate unit personnel of an admission, transfer or post-op patient.
- Greets all persons coming to nursing station, answer inquires, directs and assists, takes messages, assists with flowers, gifts and mail.
- Directs patient/visitor complaint/concerns to appropriate persons
- Maintains confidentiality and release of information only to authorized persons
- Explains and interprets policies and procedure when appropriate.
- Facilitates flow of communication in a courteous, pleasant manner.
- Cooperates with other personnel.
- Receives/delivers phone messages.
- Communicates patient information to patient's nurse in a timely manner.
- Consults/keeps Clinical Quality Coordinator and/or charge nurse informed of activities, needs, and/or problems of unit.
- Informs oncoming unit secretary of problems/tasks via written or verbal report.
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Clerical - Organizes and maintains patient records
- Assembles and prepares appropriate chart forms,
- Monitors and maintains inventory cost effectively and in a manner that is readily available for staff usage
- Transcribes all physician orders in systemic fashion.
- Enters orders and messages into computer hospital information system
- Documents order numbers from Affinity to physician's order sheet; signs off all orders
- Coordinates patient transfer orders with ancillary services receiving unit and assures that all patient records, forms, and name stickers accompany patient to receiving unit.
- At the beginning and end of shift reviews charts for any missed orders.
- Enters pertinent information as required.
- Prepares requisition for consultation and documents as required.
- Enters into Affinity orders for specimen collection
- Generates specimen collection for specimens to be collected
- Sends specimens to laboratory
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Personal Accountability - Transports/runs errands for unit.
- Participates in quality improvement, safety, and infection control issues.
- Participates in orientation of new personnel.
- Complies with schedules; is punctual.
- Participates on committees and taskforces.
- Attends all staff meetings and/or reads all staff meeting minutes.
- Maintains a professional standard of grooming and dress.
- Willingly floats to other units based on patient census & availability as requested by CQC/Supervisor
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Miscellaneous Clerical Duties - Communicates admission, discharge, transfer, and deaths to appropriate departments and completes death notification form.
- At time of discharge schedules follow-up appointments and post discharge ancillary services.
- Notifies appropriate department of patient disposition through computer or phone.
- Breaks down patient in universal chart order and places in appropriate medical record box.
- Maintains patient census record.
- Enters procedure charge in computer information system in those areas responsible for charge posting.
- Assures proper labeling and ID of medication drawer, nurse servers, allergies and Hollister tags.
- Updates patient data in computer system.
- Orders supplies for nursing unit as directed (Evening Unit Secretary)
- Maintains unit information ion written board (Night Unit Secretary)
- On nursing unit maintains Unit Activity Record
- Maintains unit record logs.
- In the event of extended computer downtime proceeds with normal operations.
- Responsible for accurate census/patient classification at the beginning and ending of each shift.
- Responsible for accurate entries of admissions, discharge, and transfers on unit shift report; delivers to Nursing Service in a timely manner.
- Monitors pneumatic tube system used according to policy and procedures.
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Nashville General Hospital is an Equal Opportunity Employer/Disability/Veteran.
We are an E-Verify employer.
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