Process Support Specialist
Description
Duties and Responsibilities:
- Understand and document current processes, workflows, and associated metrics.
- Analyze data to identify process improvement opportunities.
- Develop hypotheses for how potential improvements can be implemented and measured.
- Design and execute experiments to test the validity of hypotheses.
- Implement solutions that have been proven effective through experimentation.
- Train and support employees in the use of new or improved processes.
- Monitor process performance metrics to ensure that improvements are maintained over time.
- Prepare reports documenting process improvements and their impacts.
- Present findings and recommendations to senior management.
- Serve as a subject matter expert on process improvement methodologies.
- Stay up-to-date on best practices in process improvement and share knowledge with team members.
- Participate in process improvement initiatives across the organization.
EDUCATION:
Associates Required
Bachelors Preferred
Additional education requirements
Associate or Bachelor's degree in business, healthcare, or a related field OR 3+ years of experience in process improvement, quality assurance, or a similar role.
Additional experience requirements
3+ years of experience in process improvement, quality assurance, or a similar role.
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