Nurse Navigator
Description
Education
Graduate of an approved Nursing Program
Certification & Licensures
Active Tennessee Nursing License
BLS required before start date.
ACLS, PALS, TNCC, and CPI required within 90 days of hire.
ENPC Preferred
Experience
2 years Emergency Department experience required.
Job Duties
- Acts as a navigator, working with ED Charge RN to place patients in correct care area, assist with transitions for admitted patients, discharged, and transferred patients.
- Ensures a high level of customer service and resolves issues promptly that may arise. Provide suggestions for service improvement.
- Maintains a comprehensive and collaborative relationship with patients, family, physician, and health care team to effectively navigate care transition needs.
- Familiarity with local support/advocacy and resource organizations that provide aid and services to patients.
- Maintains a collaborative relationship with case management, social workers, and CCT Team: refers any cases requiring consultation such as patient leaving before completion of treatment, patients in need of PCPs, and patients in need of additional education on available resources.
- Coordinates follow-up for transitions of care, including follow-up calls for discharged or transferred patients to ensure understanding of prescriptions and follow-up instructions.
- Procures services and serves as an advocate on behalf of patients and families for scarce resources.
- Actively participates in hospital care transition efforts and acts in a manner that promotes positive team relationships.
- Effectively communicates with core members of healthcare team to coordinate care transitions.
- Assist with all Adult and Child Protective Servies cases and provide follow up to Case Management Team.
- Work collaboratively with NGH Foundation in yearly organization of toiletry and clothing drives for patients in need.
- Understanding of health care disparity issues, and the ability to interact with patients and families of diverse cultural backgrounds.
- Ability to adapt to evolving goals and requirements and to test new approaches to improve patient care.
- Displays evidence of excellent leadership skills along with verbal, written, and interpersonal skills, demonstrates excellent communication skills.
- Displays critical thinking and clinical problem-solving skills.
- Ability to use independent judgement and compassion when carrying out tasks.
- Flexibility in work schedule to provide optimal coverage for patient needs.
- Facilitates a patient care process that increases the likelihood of achieving established outcomes and goals.
- Demonstrates flexibility and creativity in identifying resources to meet patient care needs.
- Assesses patient’s understanding of current healthcare issues and reinforces information about plan of care as needed.
- Participates in research and quality improvement initiatives to continuously evaluate the effectiveness of interventions, and their impact on clinical outcomes and patient satisfaction.
- Initiates and contributes to modifications and/or changes in practice to achieve high quality of care, patient satisfaction, and appropriate use of resources.
- Participates in departmental and organizational committees.
- Perform other duties as required.
We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster: English | Spanish
E-Verify Right to Work Poster: English | Spanish