General Manager

Sales Management Downey, California


As the General Manager, you will continue your retail career by leading a team to deliver extraordinary customer experience and to exceed sales target. You will be tasked with supervising the daily operation of a location including hiring, scheduling, developing, and coaching a team to ensure consistently great customer experience, strong sales results, and quality store operations. As a General Manager, you will be expected to:

  • Achieve location goals by motivating and developing team members through planning, monitoring, and reviewing performance results
  • Maintain location staffing through recruiting, training, and scheduling team members
  • Identify current and future customer needs by establishing rapport
  • Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising in adherence to company standards and policies
  • Maintain operations by initiating, coordinating, and enforcing operational policies and procedures
  • Uphold the stability and reputation of the location by complying with legal requirements
  • Keep informed of professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks

Required Qualities:

  • 1 year management experience
  • 1 year retail or customer-facing sales experience
  • Ability to work flexible hours including evenings, weekends, and holidays
  • Demonstrated ability to meet performance and operation standards
  • Ability to motivate, lead, and coach to results
  • Strong organizational skills and attention to detail
  • Highly effective communication and interpersonal skills

Preferred Qualities:

  • Bilingual
  • Bachelor’s degree
  • Retail or customer-facing sales experience in the telecommunications industry
  • Experience prospecting through outbound calls

What we offer our Team:

  • Ongoing paid training
  • Exciting career paths and growth potential
  • Uncapped earning potential through commission when meeting or exceeding sales goal
  • Paid vacation time
  • Medical, dental, and vision coverage
  • Life Insurance
  • 401(K) retirement plan
  • Discounts on AT&T products and services

Physical Demands:

The physical demands described here are representative of those that must be met by an employee with or without reasonable accommodation to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, a majority of the time is spent standing and walking around, moving about for prolonged periods of time, and occasionally lifting and moving objects of up to 10 pounds. The employee is frequently required to reach with hands and arms. Other movements may include climbing ladders, balancing on ladders, stooping, kneeling, crouching, and fine handling of display materials and merchandise. Dexterity is required.

Specific vision abilities required by this job include being able to work with small parts in mobile phones and being able to look at a computer screen for prolonged periods of time. These requirements can be met by the individual’s use of eyeglasses or contacts.