Director of Customer Success & Enablement
Description
Director of Customer Success & Enablement
Asmark Institute in Owensboro, KY is seeking a Director of Customer Success & Enablement to own and lead the end to end client experience, including retention, product adoption, and service quality across our support, training, and regulatory functions.
This is an on-site senior leadership role with accountability for performance, systems, and outcomes. You will lead a multi functional team, modernize client-facing operations, and build scalable processes that improve client experience and operational efficiency in a highly regulated environment.
If you’ve led teams through real transformation—not just supported it—and have driven measurable results, we’d welcome the opportunity to connect.
What You’ll Do
As our Director of Customer Success & Enablement, you’ll have the opportunity to:
- Own the client experience end to end, including retention, adoption, and service delivery performance
- Lead and develop multi functional teams across Client Support, Regulatory Specialists, and Client Training
- Establish and manage key performance metrics, including client retention, CSAT, SLA performance, and training outcomes
- Drive transformation of client-facing operations, modernizing workflows into scalable, data driven systems
- Build reporting frameworks that provide executive visibility into performance, trends, and opportunities
- Identify and eliminate friction points across client interactions, workflows, and internal processes
- Partner with Product and Engineering to translate client needs into product improvements and stronger adoption
- Serve as a senior escalation point and client advocate for high impact issues and relationships
- Lead change across a long tenured, high-performing team, balancing modernization with trust, clarity, and accountability
What We’re Looking For
This role is a great fit if you enjoy both strategy and roll up your sleeves leadership. Required qualifications include:
- 7+ years of experience in Customer Success, Client Services, or Support Operations, with 3+ years leading leaders or multiple teams
- Proven track record of owning customer success or service operations at a senior level, including accountability for outcomes (retention, adoption, client satisfaction)
- Demonstrated experience leading teams through transformation (e.g., process redesign, systems implementation, scaling operations)
- Strong data orientation with experience defining, tracking, and acting on KPIs
- Experience partnering cross functionally to turn client feedback into product or operational improvements
- Background in regulated environments where accuracy, compliance, and client trust are critical (DOT, OSHA, EPA, healthcare, or similar)
- Leadership style grounded in clarity, accountability, and coaching, with the ability to lead both strategically and tactically
About Us and What We Offer You
Founded in 1990, Asmark Institute is a national resource for agricultural retailers, focused on risk management, safety, and regulatory compliance. We build systems and tools that simplify complex compliance processes and make our clients’ jobs easier.
We are driven by our Core Values: We are humbly confident team players who seek excellence and have a growth mindset. We value clarity, accountability, and measurable results.
We offer:
- Salary in the $130,000 - $150,000 range based on experience
- Benefits: wellness stipend, 401(k) w/match, Annual Company Trip, 10-year employee trip
- Meaningful Work: Enable work that directly impacts safety, compliance, and operational success for our clients.
- Growth Opportunity: Play a key role in shaping the future at Asmark Institute.
- Collaborative Culture: Work alongside a team committed to clarity, accountability, continuous improvement, and high performance.
- Stability & Purpose: Join a well-established organization with a strong reputation and mission.
I’m interested; how do I get started?
If you're ready to be part of a dynamic organization working at the forefront of agricultural safety and compliance, we invite you to apply at https://app.jobvite.com/j?cj=oYH2zfw0&s=myHRpartner
Our hiring partner, myHR Partner, will be reviewing all resumes and applications for this role on behalf of Asmark Institute. myHR Partner will contact qualified candidates with more details on the interview process.
If this role isn’t the right fit for you, we encourage you to share it with someone who might be a great match.
At Asmark Institute, we value the diverse perspectives and experiences that strengthen our work. We are proud to be an equal-opportunity employer and welcome applicants from all backgrounds.