Patron Engagement Manager
Description
Music@Menlo seeks a Patron Engagement Manager. This is a full-time, exempt position that reports to the Director of Development. The successful candidate must have outstanding interpersonal and organizational skills, a keen interest in arts administration, and be self-motivated, efficient, and eager to work in a fast-paced team setting.
Responsibilities
- Collaborating with the development team on the year-round development strategy, which includes written solicitations, cultivation and outreach events, stewardship, database management, and general communications.
- Managing all Music@Menlo’s box office and on-site ticketed events, VIP donor ticket services, and patron communications related to ticketing
- Coordinating and implementing stewardship strategies for donors and major prospects, creating strategies for optimal relationship building
- Managing and training two seasonal patron services staff during the festival season
- Planning and executing public and private events, including donor stewardship activities, post-concert receptions, home concerts, and other special events during the summer season and throughout the year. This includes:
- Working with the development staff, General Manager, and Board to develop an event plan that advances institutional strategy and fundraising goals, identifying opportunities to better engage donors, prospects, and other members of the community
- Identifying event sites both on- and off- campus, including local hotels, restaurants, and homes of Music@Menlo’s patron community
- Coordinating logistics with event hosts and site managers, assisting with room layouts and set-up; requesting bids, managing catering and vendors
- Creating expense budgets, monitoring and analyzing expense data
- Developing event management procedures that will ensure the timeliness of event planning implementation and execution.
Qualifications
The successful candidate will demonstrate outstanding skills in interpersonal communication and in efficiently and effectively tracking multiple simultaneous projects in a fast-paced, highly detailed, and customer-oriented environment.
Required
- Bachelor's degree or higher
- 2+ years’ experience in a responsible, fast-paced customer service, events, or arts administration position in a professional environment
- Friendly, composed, and client-centered demeanor in person and on the telephone
- Proven track record of working responsively and effectively with people of varied backgrounds, preferences, and communications styles
- Facility and comfort with phone, e-mail, and Internet communications
- Solid knowledge of and experience with Microsoft Word, Excel, and customer relationship manager software such as Patron Manager or Salesforce, and a strong ability to work in Macintosh environments
- Must be available to work all events during the summer festival, from mid-July to early-August, including long hours, weekends, late nights, and early mornings consecutively, including overtime hours
Preferred
- Knowledge of nonprofit development and communications principles
- Experience in a performing arts or box office environment
- Experience with Patron Manager or other CRM
- Proven ability to write and edit effectively and efficiently
- Knowledge of classical music
Work Schedule
Full-time, in-person, Monday through Friday, with periodic evening and weekend hours throughout the year for special events and meetings, and extensive evening, weekend, and odd hours in the months of July and August annually. Because Music@Menlo is a summer festival, extended vacation time will not be possible each year from June 1 to August 15.
We offer:
- An exceptional work environment and caring community
- A competitive salary
- A comprehensive benefits package, including generous contributions to a retirement plan for eligible employees and their families. Learn more here.
To be considered for this position, please submit your resume and a brief cover letter outlining your interest and relevant experience through our application portal.
We thank all applicants in advance for their interest and will reach out only to those most closely aligned with the position's needs.
We are unable to sponsor or take over sponsorship of an employment visa for this position.
We look forward to hearing from you!
About Music@Menlo
Founded in 2003 by Artistic Directors David Finckel and Wu Han, Music@Menlo brings many of the world’s leading classical musicians to the Bay Area each summer for a three-week festival, with public concerts, lectures, and a major training institute for emerging and pre-professional musicians. In addition to the festival and institute activities concentrated in the summer, Music@Menlo also offers a series of year-round events. All of the festival’s programming provides audiences with an array of opportunities to connect with classical music in a learning-rich environment. While Music@Menlo largely functions as an independent organization, it is legally a program of Menlo School, an independent, coeducational college-preparatory day school located in Atherton, CA. Please learn more at www.musicatmenlo.org.
Pay and Benefits
In the spirit of pay transparency, we are pleased to share that the annualized base salary range for this position is $70,500 - $75,000. Within this range, we pay each employee in accordance with what is reasonably expected for their experience level. Base salary excludes fringe benefits, and employer contributions to retirement plans. Pay ranges are reasonable estimates of what the School anticipates paying for a role, but are not guaranteed. If hired, your final base salary will be determined by factors such as skills, education, experience, job level, part-time status, and the number of months worked per academic year. In addition to those factors, we believe in the importance of pay equity and consider internal equity with our current employees as a part of any final offer. Please note that the generous range mentioned above is the full base salary range for the role. Hiring at the top of the range is not typical to allow for future and continued salary growth.
Our equal opportunity employment policy:
Menlo School and Music@Menlo are committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants. We administer all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law.
JOB ID: 379