Patient Care Technician - Munson Otsego Memorial - Family Practice Clinic

Munson Healthcare Otsego Memor Gaylord, Michigan Family Practice Clinic Day shift


Requisition #: 52726
Total hours worked per week: 40

Description

Munson Healthcare Otsego Memorial
Family Practice Clinic
829 North Center Road, Suite 210
Gaylord, Michigan

Full Time / Monday - Friday / Day Shift 

WHAT YOU WILL DO IN THIS ROLE:

As a Patient Care Technician, you will provide clinical and/or administrative support in a Medical Clinic or Office.   

WHAT WE ARE SEEKING IN YOU:

High School graduate or GED equivalent is required.

One-year clinical experience in a Physician office, Ambulatory, or Healthcare setting is required or minimum one year nursing clinicals.

CENA or EMT experience preferred.

BCLS certification preferred and must be obtained within 6 months of hire and maintained.

Effective verbal and written communication skills are required. 

WHAT YOUR DAILY ACTIVITES AND EXPECTATION WILL BE IN THIS ROLE:

Verifies that required patient electronic health record is updated. 

Provides personalized care for patients while assuring a timely patient flow through the office.

Act as an advocate for the patient in his/her interactions with health care services. 

Assist health care providers when requested.

Assists with day-to-day operations as required for optimal patient care.

Attend staff development programs.

Directs own continuing education activities and keep skills current, expand knowledge base ad comply with recertification/registration requirements. 

Answers patient and pharmacy phone calls from a multiline phone system and relays messages to providers when necessary, using the EMR. 

Perform all duties listed in department specific competencies.

Performs other duties and responsibilities as assigned. 

 

HOW YOU WILL FIT IN OUR ORGANIZATION

As a Patient Care Tech, you will report to the Clinic Coordinator, Ambulatory Manager, or Practice Administrator. 

You will care for patients in the age categories birth & above. 

MUNSON HEALTHCARE ORGANIZATIONAL STANDARDS AND EXPECTATIONS: 

Supports the Mission, Vision and Values of Munson Healthcare.

Embraces and supports the Performance Improvement philosophy of Munson Healthcare.

Promotes personal and patient safety.

Uses effective customer service/interpersonal skills at all times.

Demonstrates adherence to all policies and procedures.

Strictly adheres to patient confidentiality.

Maintains a professional working relationship with staff members, ancillary services and medical staff. 

WHAT YOUR DAILY ACTIVITES AND EXPECTATION WILL BE IN THIS ROLE: 

Verifies that required patient electronic health record is updated. 

Provides personalized care for patients while assuring a timely patient flow through the office.

Act as an advocate for the patient in his/her interactions with health care services. 

Assist health care providers when requested.

Assists with day-to-day operations as required for optimal patient care.

Attend staff development programs.

Directs own continuing education activities and keep skills current, expand knowledge base ad comply with recertification/registration requirements. 

Answers patient and pharmacy phone calls from a multiline phone system and relays messages to providers when necessary, using the EMR. 

Perform all duties listed in department specific competencies.

Performs other duties and responsibilities as assigned. 

BENEFIT PACKAGE HIGHLIGHTS 

Medical insurance with wellness benefit options and flexible spending account, dental insurance, vision insurance, PTO (paid time off) with PTO sell off option, short- and long-term disability insurance, employer paid basic term life insurance, tuition reimbursement, employee discount programs, employee referral program, employee assistant program, 401 (k) with employer match. Voluntary programs and coverage options for term life, accidental death and dismemberment, permanent life and long-term care, critical illness, accident insurance, identity theft protection, student loan relief assistance, will preparation, secure travel services and more. 

Munson Healthcare is Northern Michigan’s largest regional healthcare provider. We serve 30 Michigan counties with 8 community-based hospitals each with a system of outlying primary care and specialty clinics.  We are committed to improving lives in those communities and invite you to become part of that mission by choosing Munson for your career in healthcare.