Service Line Executive Director - Behavioral Health

Munson Healthcare Traverse City, Michigan Cadillac, Michigan Charlevoix, Michigan Frankfort, Michigan Gaylord, Michigan Grayling, Michigan Manistee, Michigan Administration Full-Time Day shift

Requisition #: 41938
Total hours worked per week: 40


Munson Healthcare provides comprehensive, compassionate, and confidential behavioral health services through a variety of programs. We offer the only inpatient behavioral health services in Northern Michigan and extensive outpatient behavioral health and substance abuse services.

Our behavioral health programs and services are fully accredited by the Joint Commission and licensed by the Michigan Department of Consumer & Industry Services. Our behavioral health professionals are committed to providing high quality, personalized treatment in a caring environment - whether in person or via our telehealth platform.

We are seeking a caring and compassionate Behavioral Health professional to lead the service line and ensure the delivery of high-quality Behavioral Healthcare across the Munson Healthcare system. This includes advancing a collaborative care model together with our primary care practices and providers serving patients across our regional communities.


Establishes operational processes and procedures to ensure the delivery of high quality care across the Munson Healthcare system in assigned service line and regional physician network locations. Facilitates development and implementation of strategic and operational plans, marketing, financial management, quality initiatives, regulatory compliance and system integration in areas of responsibility.  Consistently demonstrates the development of a culture of continuous improvement. Assures that a high standard of service is provided to patients and physicians and that all activities are in accordance with the mission, objectives, and standards of care for the physician network and the health system.


  • Master’s degree in Healthcare Administration or related field
  • A minimum 7 years’ experience in a progressively complex leadership role
  • In-depth knowledge of medical practice and service line operations
  • Understanding of the complexities of a collection of small businesses and implications for revenue cycle (i.e. coding/billing/reimbursement issues)
  • Experience managing large, cross-functional teams or projects, influencing key stakeholders and effectively managing change, especially when not all parties are in agreement
  • Ability to develop strategic and operational plans to ensure optimum service and leverage technology
  • Ability develop and maintain strong rapport and relationships with physicians, providers and other key business partners
  • Demonstrated collaboration skills and ability to work effectively in a matrixed organization
  • In-depth understanding of service line financial analysis and management
  • Ability to manage conflicting demands for resources and make sound, decisive judgments
  • Ability to resolve complex issues, communicate effectively, on both a written and verbal basis, including strong interpersonal skills
  • Exceptional leadership skills.  Ability to work effectively and efficiently under tight deadlines, high volumes and multiple interruptions


Reports to Chief Operating Officer, Physician Network for operational performance and accountability, with matrix reporting to President, Ambulatory Services and Value Based Care, and System CMO for overall service line strategy. Works as a dyad partner with Service Line Medical Director. Collaborates closely Regional CEOs, CMOs, and Service Line Physicians and Providers.  Provides supervision to Practice Administrators and Practice Managers.


  1. Supports the Mission, Vision and Values of Munson Healthcare.
  2. Embraces and supports the Performance Improvement philosophy of Munson Healthcare with a focus on True North.
  3. Promotes personal and patient safety.
  4. Uses effective customer service/interpersonal skills at all times.
  5. Partners effectively with service line medical director in a dyad management model to assure clinical and operational excellence of the service line.
  6. Works in collaboration with system organizations to provide and develop high quality, efficient services throughout the region.
  7. Implements plans for optimal operational structure and effective / efficient staffing models.
  8. Leads operational transformation including standardization of work processes to support an integrated delivery of care model.
  9. In collaboration with other system administration members, identifies and actively recruits additional physicians and allied health providers. Works in collaboration with Physician Services on workforce planning and recruitment of service line providers.
  10. Develops collaborative relationships with outside organizations to provide full delivery of care/service the northern Michigan region.
  11. Works with operational leadership to achieve performance goals of the service line, including financial, staff, information systems, operational, quality/safety/regulatory performance.
  12. Identifies opportunities and implements plans to grow the service line as appropriate and adapts to regional needs.
  13. Assures well-coordinated quality and standards of care are consistently delivered throughout the system. Leads patient care flow and perception initiatives to drive a patient centric organization.
  14. Collaborates with operational leaders to develop/execute plans to achieve top decile performance throughout the service line, including employee engagement, physician partnerships, patient satisfaction, quality, growth,  financial, and other True North metrics
  15. Communicates effectively and routinely with staff, physicians, and community regarding service line plans and status of those plans.
  16. Participates in strategic planning for service line, anticipating the next 3-5 year needs.
  17. Together with service line medical director, advocates for and works with Foundation to secure funds for major capital projects.
  18. Creates scorecard metrics for assigned departments and divisions.  Partners with other strategic leaders to create detailed, actionable productivity reports and feedback reports to operational leaders.  Partners with medical leadership to create and monitor physician performance standards, measures and feedback.
  19. Ensures operating compliance with all quality and risk requirements for physician practices within areas of responsibility. 
  20. Leads the identification, development, implementation, and monitoring of all clinical service programs (service lines) for areas of responsibility.
  21. Maintains current knowledge of how changes in the health care environment affect physicians and their practice.
  22. Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect.  Demonstrates teamwork and integrity in all work-related activities.  Ensures that work-performed supports the organization’s mission and vision.
  23. Ensures that processes and services are continuously monitored for quality, cost effectiveness, and efficiency.  Engages in process and quality improvement activities. Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility.
  24. Ensures that services are provided in accordance with state and Federal regulations, organizational policy, and accreditation / compliance requirements.
  25. Performs other duties and responsibilities as assigned.