Care Team Coordinator

Munson Healthcare Grayling Grayling, Michigan Prudenville Orthopedic Clinic Full-Time Day shift

Requisition #: 43751
Total hours worked per week: 40


Job Summary:  The Care Team Coordinator (Medical Assistant or LPN) is part of a multidisciplinary patient-care team providing and coordinating medical care in an outpatient setting following a patient-centered model. Job duties include accountability for ensuring that the physician/mid-level practitioner (i.e., MD, DO, PA, NP) is focused on “provider level” work leading to increased face time with the patient. Facilitate all aspects of the patient visit experience, including but not limited to performing a comprehensive chart scrub, running the daily team huddle, rooming/intake, comprehensive medication reconciliation, in-room checkout and test tracking/surveillance. Typically responsible for some administrative duties, including checking patients in and out, scheduling referrals and follow-ups, obtaining signatures, form completion, taking phone calls, and providing lab results. May perform limited special procedures and treatments as trained and directed under the supervision of a licensed clinical professional.  Reports to Clinical Services Manager
Minimum Requirements:  
Medical Assistant Minimum Requirements: 
High School diploma or equivalent.  Successful completion of a certified Medical Assistant program of study through an accredited medical assistant program that includes medical terminology coursework. BCLS / CPR certification or obtain within 3 months of hire. 
LPN Minimum Requirements:
Graduate of an approved accredited LPN program. Current Practical Nurse license in the State of Michigan, in good standing.  BCLS/CPR certification or obtain within 3 months of hire.
Additional Requirements:
All newly hired Medical Assistants will be required to obtain the Medical Assistant Certification (CMA) through the American Association for Medical Assistants (AAMA), or the Registration (RMA) through the Association for Medical Technologists (AMT).  If the CMA or RMA has not been previously obtained, a testing date needs to be obtained prior to hire, which must be scheduled no later than five weeks out from the official start date with Munson Healthcare Grayling.  Employees who do not meet this deadline and do not have CMA or RMA obtained within five weeks of his/her start date will be terminated from employment.

Position Accountabilities:
Care Team Coordinator Level I
  1. Prepares and maintains exam rooms, laboratory area and lavatory with supplies before the start of the day, at the end of the day and as needed throughout the day.
  2. Rooms and prepares patients for exams including chief complaint, vital signs and information or set up anticipated for the type of appointment, initiates the medication reconciliation process, carries outstanding orders when appropriate.
  3. Completes tasks associated with chronic disease management, symptom presentation, and Care Guidelines during the rooming/intake process.
  4. Provides assistance with patient exams and medical procedures.
  5. Ensures lab specimens are properly labeled, recorded, and sent to the appropriate outside laboratory.
  6. Provides medication administration and instruction to patients on the use of medications as directed by the provider.
  7. Refilling of medications as directed by the provider, following medication protocols.
  8. Provides instruction on home care, patient education and gives general health information and/or follow-up instruction as directed by a provider.
  9. Informs patient of normal test result and follow-up instruction, either by phone or by letter, as directed by the provider.
  10. Schedules patient diagnostic imaging appointments following clinic procedure.  Instructs patient on prep, if needed; check-in time; and confirms imaging facility.
  11. Is the liaison between front desk, provider, and health care team members to ensure timely and orderly flow throughout the clinic.
  12. Manages patient expectation (e.g. Wait time, service delay) through communication and documentation of the same.
  13. Documents accurately and concisely within the electronic medical record (EMR), including using two patient identifiers (name & date of birth), using flags when appropriate.  Communicates the patient status accurately in verbal and written reports to the appropriate health care provider(s).
  14. Maintains proficiency in EMR use as well as other modes of communication, including instant messaging, e-mail, and the intranet system.
  15. Follows established procedures for opening and closing the clinic each day.
  16. Attends staff, clinic, POD/team huddles and in-service meetings. 
  17. Demonstrates awareness and actively strives to achieve quality performance measure goals/performance metrics. Actively participates in POD/care team initiatives.
  18. Remains knowledgeable of payer sources that may affect patient care and knowledgeable of assistance programs and community resources available to patients.
  19. Potential for other duties as role expands and as assigned.
Care Team Coordinator Level II
To advance to Care Team Coordinator Level II, the individual must demonstrate proficiency consistently in the follow areas and must pass a re-evaluation on an annual basis. 
Demonstrated proficiency is to be determined by the Clinical Services Manager and the individual’s physician/mid-level practitioner with final approval from the Director of Operations or the Director of HR.  
  1. All job duties and responsibilities listed in Care Team Coordinator Level I
  2. Anticipates provider & patient needs prior and during visits.
  3. Users' reports to identify and respond to panel needs.
  4. Follows disease specific protocol management – using Care Guidelines
  5. Performs clinic support tasks as assigned: sterile instrument management, autoclave testing.
  6. Manages complex clinical & interpersonal situations professionally.
  7. Responsible for reviewing immunization inventory and needs.
  8. Participates in organizational committees (Safety, PCMH, EMR, Practice Visit Redesign sub-committee for workflow initiative, etc.)
  9. Tests new EMR workflows and gives an assessment based on clinic need as opposed to individual practice.
  10. Orients and trains new staff members.
  11. Demonstrates ability to view job-related issues within the context of the clinic as a whole.