Oncology Financial Navigator

Munson Medical Center Traverse City, Michigan Cancer Admin Full-Time Day shift

Requisition #: 42178
Total hours worked per week: 40



Would you like to join a diverse team of health care professionals with the opportunity to help people through a very difficult time in their life? Would you like to make a difference every day you work? Small improvements can make a big difference in the life of our cancer patients. We are looking for a special person to help fill the financial and social needs of our patients. The Oncology Financial Navigator is an essential role to help patients and families navigate through and minimize, the potential financial toxicity of treatment. A customized approach is needed for each patient, and may require a variety of community and industry resources. 

    Educational background includes either of the following:
o    Bachelor’s Degree in Business or similar management/organizational effectiveness program is required

o    Licensed as a Social Worker in the State of Michigan.  Bachelor’s Degree in Social work from a CSWE (Counsel on Social Work Education) accredited college or university is required.  Master’s Degree in Social Work is preferred.
    Two to five years of experience in an acute care setting working with the financial needs of patients is preferred.  
    An understanding of cancer care and treatment is preferred.
•    Strong knowledge of healthcare insurance guidelines, programs and plans, patient assistance programs, co-pay assistance programs, Medicare health plans, Medicaid plans, COBRA guidelines, and Healthcare reform.Possess strong research and problem-solving skills.
•    Demonstrates a high level of initiative and ability to self-direct to solve financial problems of patients, frequently working collaboratively with the cancer treatment team
•    Excellent organization, time management, conflict resolution and negotiation skills required
•    Ability to effectively communicate with patients newly diagnosed with cancer who may be very emotional, angry, overwhelmed, etc.
    Ability to utilize software and telecommunications equipment needed to do the job
    Ability to work in a high volume caseload environment and deal effectively with rapidly changing priorities.

Reports to the MMC Director, Oncology Service Line and serves cancer patients at all Munson Healthcare system hospitals


  1. Supports the Mission, Vision and Values of Munson Healthcare
  2. Embraces and supports the Performance Improvement philosophy of Munson Healthcare
  3. Promotes personal and patient safety
  4. Establishes and maintains positive relationships with physicians and hospital staff at all Munson Healthcare system hospitals, educating them about Cancer Financial Navigator services and encouraging early referral of newly-diagnosed, uninsured or under-insured cancer patients
  5. Completes an assessment of referred cancer patients, in person or via telecommunication, focusing on their financial needs and identifying all possible public and private funding sources
  6. Establishes a positive, supportive relationship with newly diagnosed cancer patients, using effective customer service/interpersonal skills at all times and rendering financial counseling to address sensitive financial issues
  7. Collaborates with the cancer treatment team in developing the patient’s plan of care with attention to the financial implications of timing of medical intervention on the patient and healthcare provider
  8. Has daily interaction with a variety of public and private cancer care funding sources (e.g. supplemental insurance companies, foundations, trusts, charitable organizations, Medicaid, etc.) advocating for funding to cover patients’ care and support services
  9. Establishes and maintains a database from which reports of patient funding secured and physician and hospital reimbursement can be run; distributes reports at regular intervals and in a timely manner
  10. At least twice each year, makes a site visit to each Munson Healthcare system hospital, meeting with appropriate physicians and staff to report on activity and solicit feedback on the cancer financial navigator program
  11. Actively monitors and gains understanding of new public and private cancer resource programs that could assist cancer patients and their families with their financial needs.
  12. Assures compliance with certification requirements of regulatory agencies
  13. Maintains standards of professional practice, strict confidentiality, advocacy and ethics
  14. Adheres to the department and organizational policies and procedures.
  15. Performs other duties and responsibilities as assign.