Coord Quality Incentives

Munson Healthcare Charlevoix, Michigan Clinically Integrated Network Full-Time Day shift

Requisition #: 50383
Total hours worked per week: 40
Salary Range: $17.09 - $22.69




Supports an environment in which patients and families are encouraged to participate in care and decision making at the level they choose. Responsible for coordinating quality projects, payer quality programs and incentives and developing action plans to ensure practice processes are in place to capture available monies. The Quality Incentive Coordinator will be responsible for locating specified clinical data for abstraction from various forms of Electronic Health Record (EHR) through intensive medical record review. Abstracts clinical information from paper or electronic medical record and populates data collection tool to support compliance with quality measures for our Medicare, Medicaid, commercial and/or other pay-for-performance initiatives. Demonstrates and supports methods and behavior consistent with Munson Healthcare Cadillac Hospital’s values and mission in daily services, actions, and activities.



  • Post-secondary education in business or related field.
  • Strong customer service, public speaking, and writing skills in a fast paced and changing environment.
  • Self-motivated and have the ability to work independently as well as a team player to accomplish goals.


  • Two years of healthcare industry experience.
  • Certified medical assistant or other clinically equivalent experience.
  • Knowledge of Healthcare Effectiveness Data and Information Set (HEDIS) and other ambulatory quality measures.
  • Good working knowledge of computer systems, such as Word and Excel.
  • Experience using EHR technology, such as NextGen, Allscipts, eClincal Works, and Cerner Powerchart.


  • Coordination of quality projects: payer quality programs and incentives and develop action plan to ensure practice processes in place to capture available monies.
  • Reviews and contributes to assessment and appropriateness of provider offices working closely with office administration and managers.
  • Develops and maintains an atmosphere of personalized service through individual contact with key healthcare administrators, providers, community leaders, and individuals throughout the community.
  • Collaborates with Physician Hospital Organization, administration, providers, and insurers on current and future quality and process improvement initiatives. Develops individualized goals.
  • Evaluates plans to meet triple aim of cost, quality, and patient satisfaction, demonstrates creative alternatives and proactive approach in problem solving.
  • Liaison between hospital, office, and contracted payers, vendors, community resources, and other providers.
  • Ability to delegate appropriate tasks to members of the team and follow through to make sure tasks were completed.
  • Coordination of special event/projects to support the quality goals.
  • Select priorities and organize work and time to meet them.
  • Demonstrate, support, and exemplify through work style, relationships, and actions, the philosophy, mission, and values of the Network.
  • Actively participate in the organization’s planning process to establish and evaluate achievement in goals.
  • All other duties as assigned.


  • Demonstrates customer focused interpersonal skills to interact in an effective manner with practitioners, the interdisciplinary health care team, community agencies, patients, and families with diverse opinions, values, religious beliefs, and cultural ideals.
  • Demonstrates ability to work autonomously and be directly accountable for practice.
  • Demonstrates ability to influence and negotiate individual and group decision-making.
  • Demonstrates ability to function effectively in a fluid, dynamic, and rapidly changing environment.
  • Demonstrates leadership qualities including time management, verbal and written communication skills, listening skills, problem solving, critical thinking, analysis skills, and decision-making, priority setting, work delegation, and work organization.
  • Demonstrates ability to develop positive, longitudinal relationships, and set appropriate boundaries with patients/families.



  • Support the mission, vision, and values of the organization.
  • Treat others and their ideas with respect and dignity.
  • Set a good example for others.
  • Be an active coach for everyone in the organization.
  • Maintain the highest standards of honesty, integrity, and communication.
  • Insist on excellence and be accountable to one another.
  • Build group cohesiveness and pride through teamwork.
  • Demonstrate confidence in Munson Healthcare and its workforce in all areas of the community.
  • Value and promote creativity and the change process.
  • Be a good communicator and listener; be available and visible.
  • Develop yourself to your highest potential.
  • Active participation in Quality Initiatives.