Industrial Automation Support Specialist
Description
At MULTIVAC U.S., you’re part of a purpose-driven organization committed to delivering innovative, reliable solutions that help our customers succeed.
We believe that our people are the foundation of our success, which is why we foster an environment where you can make a meaningful impact to world-class solutions, grow alongside an empowered and collaborative team aligned around shared goals, and be supported by a professional culture rooted in respect, accountability, and continuous improvement.
Here, your contributions matter, your voice is heard, and your career has room to thrive. If you’re passionate about doing great work with committed teammates who are driven to succeed together, we invite you to explore this opportunity and consider joining our team.
Our Industrial Automation Support Specialist is responsible for providing remote technical support to internal and external customers concerning fundamental mechanical, electronic, and operational aspects of machines. Assists with developing and maintaining technical documentation.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
- Provide general technical assistance to internal and external customers by diagnosing and resolving a broad range of unique and complex mechanical, electronic, and application issues as they exist on Multivac products.
- Collaborate with Technical Lead and other colleagues to develop a product knowledge base and troubleshooting techniques.
- Provide technical documentation to internal and external customers as necessary.
- Identify and assist with the resolution of quality-related issues to international headquarters.
- Assist Controls Technician with programming of electronic spare parts and produce solutions to unique challenges which interfere with parts shipping deadline.
- Periodically travel to participate in training, machine acceptance testing, assessments of customer applications, and complex Field Service matters at customer sites.
- Perform other tasks as needed in support of internal and external customers.
Education/Experience:
Associate’s degree in technical discipline and two years related experience in field service or manufacturing; or equivalent combination of education and experience.
Knowledge Required:
Working knowledge of mechanical, electronic, and operational aspects of machines. Solid understanding of induction and servo motors, drives, and controllers. Basic knowledge of various low-voltage switches, sensors, and transducers as well electro-pneumatics and vacuum principles. Modular PLC experience preferred.
Language Ability:
Ability to read and interpret documents such as technical documentation, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to interpret and understand machine schematics and general overall machine CAD and layout schematics.
Math Ability:
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret general technical instructions in mathematical or diagram form and deal with concrete variables.
Computer Skills:
To perform this job successfully, an individual should be proficient in Microsoft Office, particularly Word and Excel; and should have working knowledge of ERP systems, database applications, and contact management software.
Certificates and Licenses:
Current valid driver’s license and the ability to obtain a passport for travel as required by position.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Work Environment:
The work environment characteristics described here are representative of those an associate encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is frequently exposed to work near moving mechanical parts and risk of electrical shock.
The noise level in the work environment is moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate must regularly lift and /or move up to 15 pounds, occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the associate is regularly required to sit and talk or hear. The associate is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The associate is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
Multivac Behavior Standard:
Maintain a positive work atmosphere by acting and communicating in a respectful manner with others at all times.