Description

Build your Career with an Industry Leader

As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.

Overview

The OS AM/ Manager ensure that the Shared Service Center operates efficiently, meeting organizational standards and addressing operational challenges promptly. The individual will drive process efficiencies and maintain high service standards across the Operational Support and Master Data teams. This position requires strong leadership, deep expertise in Shared Services, cross-functional collaborations and an understanding of global business environments.

Responsibilities: 

• Team Management 
  • Understand leadership role in providing direction, motivation, cross-functional collaboration in the execution of duties and be seen a leader for the organization.
  • Supervise and lead a team of professionals in the function, ensuring high competency and support.
  • Assess and align team structure and developmental goals to expected operational support service levels.
  • Work with relevant department to identify and define key performance indicators (KPI) for team members that aligned with the Company’s goals and objectives.
  • Provide regular updates/ reporting/ escalations to Director on the work progress in the function.
   
  Operations Support & Master Data Management
  • Provide operations support to MCC stakeholders on effective administration of enterprise applications such as Concur, Docusign, Medius etc
  • Collaborate with local business units to gather and define master data requirements in ERPs used by MCC including SAP-Radius.
  • Ensure high accountability and assume ownership of workflows (with SteerCo oversight) relating to the administration of enterprise applications. Assess workflows regularly to ensure effectiveness in a dynamic environment. 
  • Effectively communicate to stakeholders to drive standardization of desired workflows. 
   
  Problem Resolution
  • Address and resolve issues related to discrepancies, errors, or other operational related challenges.
  • Act as key contact person for the supported regions, for issue resolution and escalation.
  • Provide guidance to team members on complex issues, problem solving and decision making.
  Continuous Improvement
  • Contribute to the development and implementation of positive change in the OS function in the Company.
  • Identify opportunities for process improvements to enhance efficiency and productivity.
  • Focus on continuous process improvement and identify standardization opportunities.
  • Ensure process improvements are executed within planned timeline and budget.
  • Leverage on use of technology and implement cost-neutral process enhancements.
   
  Compliance and Internal Controls
  • Ensure full adherence to Company’s policies, processes, procedures, authorization levels, and SOX controls.
  • Ensure full adherence to document retention as per the requirement by regulatory authorities in the specific country of operations/ business units.
  • Develop and implement internal controls to safeguard Company’s assets and ensure compliance with financial regulations.
  • Monitor and evaluate the effectiveness of existing internal controls.
  • Stay updated on accounting standards, regulations, and compliance requirements to ensure the Company's financial practices align with industry standards and legal obligations.
   
  Service Level and Team Collaboration
  • Promote a strong service ethos to support delivery to agreed Service Level Agreements.
  • Act as the focal point to ensure effective communication and resolution of operational related issues and decisions.
  • Build long-term relationships with Company’s internal stakeholders and leadership team.
  • Work closely with other operation functions to ensure seamless coordination of financial activities.
  • Perform any other relevant duties as assigned by Director or Leadership team

Qualifications: 

• Degree in Accounting/ Finance/ Operations Management, Business Administration, or related field.
• Minimum 10 years of work experience with team leadership skills.
• Excellent leadership, communication, and interpersonal skills with structured analytical thinking.
• Demonstrated ability to drive process improvements and manage complex projects.
• Effective and confident decision-making and problem-solving skills, especially under time constraints.
• Candidate who has Shared Services (SSC) experience is an added advantage.

Diversity & Inclusion:

MCC fosters an inclusive culture that respects and embraces our teammates’ diverse backgrounds and experiences, so that everyone can achieve their full potential here. We aspire for our company to truly reflect the diversity of our customers and the markets we serve. We are committed to equal opportunity for everyone, regardless of peoples’ gender identity/expression, age, language, sexual orientation, ability, race, socioeconomic status, national origin or other characteristics.