Credit Control Assistant Manager
Description
Build your Career with an Industry Leader at our Shared Services Centre in Malaysia.
As a global leader in premium label solutions, our purpose is to deliver the world's best label solutions that help our customers build their brands, while adding value to our employees, our shareholders, and the communities in which we operate.
If you share our vision and believe that you could contribute to the success of our company, we look forward to hearing from you!
Job Highlights:
- Great place to learn and work
- Flexible + Hybrid work culture
Overview:
The Credit Control Assistant Manager will be responsible to oversees and manages the credit control function within the Shared Services Center. This role involves leading a team of credit controllers to ensure effective credit management, timely debt collection and minimization of bad debts through proactive credit management. The Assistant Manager will also streamline credit control processes and implement best practices.
Role and Responsibilities:
Credit Management and Collections
- Assessing the creditworthiness of new and existing customers
- Oversee daily credit control activities to ensure efficient credit management and timely debt collection.
- Led and support the credit control team, providing training, guidance, and performance management.
- Ensure prompt collection of outstanding debts and implement strategies to reduce bad debts exposure.
- Analyze account history to determine the appropriate action for managing aged debts.
- Report regularly to the manager any outstanding collection and follow up actions to be taken on the defaulter.
- Communicate with respective teams and local business unit Controllers to follow up on identified action plans on aged debts or customer disputes. Participate in monthly Collections call.
- Handle escalated cases of overdue payments and negotiate payment plans with customers when necessary.
- Prepare monthly status reports, collection reports, and other reports as assigned.
Relationship Management
- Collaborating with sales, operations, and finance teams to streamline credit processes.
- Building and maintaining relationships with internal teams and external clients to facilitate effective credit management
Continuous Improvement
- Continuously review and improve credit control processes to enhance efficiency and reduce the risk of errors.
- Leverage on use of technology and implement cost-neutral process enhancements.
Compliance and Internal Controls
- Ensure full adherence to Company’s accounting policies, processes, procedures, authorization levels, and SOX controls.
- Ensure full adherence to document retention as per the requirement by regulatory authorities in the specific country of operations/ business units.
- Develop and implement internal controls to safeguard Company’s assets and ensure compliance with financial regulations.
- Monitor and evaluate the effectiveness of existing internal controls.
- Stay updated on accounting standards, regulations, and compliance requirements to ensure the Company's financial practices align with industry standards and legal obligations.
Service Level and Team Collaboration
- Promote a strong service ethos to support delivery to agreed Service Level Agreements.
- Act as the focal point to ensure effective communication and resolution of operational related issues and decisions.
- Build long-term relationships with Company’s internal stakeholders and leadership team.
- Work closely with other operation functions to ensure seamless coordination of financial activities.
Requirements:
- Minimum 7 – 10 years working experience in Credit Control, with minimum of 3 years of experience in managing a team.
- Strong credit control knowledge with in-depth knowledge of legal/regulatory requirements.
- Degree in Accounting/Finance or its equivalent.
- Fluent in both spoken and written English.
- Independent, strong interpersonal and communication skills.
- Able to multi-task, pay attention to details, and able to work in tight deadline situations.
- Candidate who has Shared Services (SSC) experience is an added advantage.
Only applicants who can legally live and work in Malaysia will be considered.