Regional Field Service Manager - Label/Packaging Mfg. Exp.
Description
Build your Career with an Industry Leader
As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.
Primary Field Customer contact to provide expertise and assistance to internal and external clients. Will plan and coordinate customer visits for routine and troubleshooting purposes to insure we are providing product and services that satisfy our customers. This individual will develop and nurture customer relationships as an avenue to provide accurate feedback to our internal customers i.e.; Facility and Corporate QA and Management, R&D Technical Development Teams, Sales and other members of the Field Service Management team. Advocate for the customer and make sure corrective actions are effective and implemented.
Why work at MCC:
- Compensation: $80,000-$105,000
- Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)
- Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays
Responsibilities:
- Provide expertise to client facilities and internal MCC locations through process audits or industry experience, including customer training on using MCC products with their equipment.
- Reduce costs related to product failures by assisting with root cause analysis and corrective actions via onsite visits or conference calls.
- Support MCC R&D and Technical Development Teams in developing market-ready products, offering feedback from customer process audits on unique operational needs.
- Collaborate with equipment and adhesive suppliers to meet customer requirements and identify new opportunities.
- Build communication links and rapport with customers' production and purchasing teams.
- Submit timely written and verbal reports from customer visits, documenting equipment, settings, adhesives, and quality requirements.
- After customer visits, provide a quick synopsis and action plan recommendations to the relevant MCC teams, including sales, quality, and management.
- Ensure follow-up on customer issues and trial reports to confirm resolution.
- Work with R&D and Technical Development Teams to ensure Trial Forms are accurate and complete for successful trials.
Qualifications:
- Four to six years of related experience or a two-to-four-year degree with the ability to demonstrate mechanical aptitude.
- Be able to develop interpersonal skills with their regional customer base. This includes customer labeler operators, Quality Teams, Operations Teams and at times the Customer Facility upper-level Management Team (up to and including the Facility Manager).
- Strong communications skills (oral, written and presentation) and the ability to successfully communicate them at all levels within the customer organization along with the internal MCC organization.
- Ability to work in teams and individually with little guidance other than strategic direction.
- Mechanical aptitude and a strong understanding of label application equipment is a positive.
- Experience in Project Management is a Plus.
- Up to 85% travel to the Americas region is required for this role.
- Ability to write reports, business correspondence, and procedure manuals. Be able to assist in developing training materials and provide training for customer and internal MCC’s use.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- The employee must occasionally lift and/or move up to 40 pounds.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Be able to develop a sampling plan when confronted with potential quality issues or when attempting to determine if a trial was successful or not.
Safety Considerations
While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment will range from quiet to moderately loud. All customer facility safety policies and appropriate PPE must always be adhered to along with any MCC required safety procedures outlined for employees when working off location.
Diversity & Inclusion:
MCC fosters an inclusive culture that respects and embraces our teammates’ diverse backgrounds and experiences, so that everyone can achieve their full potential here. We aspire for our company to truly reflect the diversity of our customers and the markets we serve. We are committed to equal opportunity for everyone, regardless of peoples’ gender identity/expression, age, language, sexual orientation, ability, race, socioeconomic status, national origin or other characteristics.
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