Front Desk Night Audit

Front Desk Night Audit Wisconsin Dells, Wisconsin


Description

At Mt. Olympus Water & Theme Park Resort, we value every one of our employees; take great pride in acknowledging our staff on a monthly and quarterly basis with employee of the month programs and company-wide outings.

Here at Mt. Olympus, we are not just a family destination – we are a family.

What we offer:

  • Flexible Scheduling
  • Full Time or Part Time Positions
  • Fun and Exciting Work Environment!
  • FREE Waterpark and Theme Park Passes (based on resort occupancy)
  • Employee Discounts on retail, food and hotel rooms
  • Paid vacation time after 1 year of service.
  • Full-time employees are eligible for benefits after 60 days of employment (Health Insurance, Dental and Life Insurance) and are eligible for 401k plan after one year of employment

DUTIES AND RESPONSIBILITIES:

-Reports to the Front Desk Manager.

-Assuring friendly, courteous and accurate check-in and check-out of room guests.

-Answering the phone professionally, courteously, and responding to questions with accurate and current information. Directing all incoming calls swiftly and correctly.

-Competent knowledge of the property, local attractions and current activities.

-Promote friendly, courteous, superior customer service.

-Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information

-Will be responsible for handling a high volume of cash, credit and sales transactions

-Keep front desk area and own station neat, tidy, and clean

-Monitor guest safety and service issues to provide the safest and most customer-oriented environment

-Responsible for assisting and monitoring of room availability, maintenance and housekeeping issues and communication those to housekeeping in a timely and efficient manner

-Other duties as assigned

REQUIREMENTS:

-Must be able to maintain and present a professional appearance

-A professional attitude is required at all times

-Must be honest and dedicated

-Must be able to maintain confidentiality and be trustworthy

-Exceptional oral and written communication

-Must possess excellent time management skills and strong communication skills

-Must be a team player and able to provide superior customer service

-Must be able to work weekends and Holidays

Job Type: Full-time

Salary: $11.00 to $14.00 /hour