Case Management Supervisor (Bilingual Spanish)
Description
Job Title: Case Management Supervisor
Department/Program: ORR residential programs
Reports to: Program Director
Work location: Portland Downtown Building
FLSA status: (exempt/salaried)
Salary: $29.36/hr. - $32.39/hr.
Morrison Child and Family Services: We are a Joint Commission and Sanctuary accredited non-profit
organization that provides a comprehensive array of services to children, adolescents, and their families. As an agency, Morrison, its team members, and clients commit to the following values of trauma-informed care
- Nonviolence - being safe and doing the right thing
- Emotional Intelligence - managing our feelings so we don’t hurt ourselves or others
- Social Learning - respecting and sharing ideas of our teams
- Democracy - shared decision making whenever possible
- Open Communication - saying what we mean and not being mean when we say it
- Social Responsibility - everyone contributes to the organizational culture
- Growth and Change - creating hope for our clients and ourselves
Job Summary:
The Case Manager Supervisor is responsible for the quality of case management services and for all aspects of leading and supervising case management staff in one or more ORR Programs, scrutinizing all documentation, coordinating case management services, facilitating timely and safe family reunification, working closely with other agencies involved in the youth’s care, and ORR staff.
Duties and Responsibilities:
- Interviews, hires, trains, supervises, and evaluates case management staff for the program. This includes conducting annual performance reviews, competency assessments and training support for supervisees.
- Oversees all aspects of the UAC case
- Submit detailed and thorough documentation in accordance with agency and ORR requirements.
- Provides all services of a case manager for a small number of assigned cases (based on number of clients in care), which includes assessing the needs of UAC’s, developing and implementing the case management plan, and providing all the required documentation.
- Ensures case file documentation is maintained in accordance with ORR and licensing requirements, and conducts internal chart reviews to monitor documentation compliance
- Represents high quality standards of child welfare in all documentation
- Collaborates effectively with other program staff to identify and implement individual service plans (ISP).
- Participate in team meetings, staff training and department meetings, as well as meetings with Case Management Supervisors across other programs for support and best practice information sharing
- Completes and signs off on timely and accurate timesheets and other personnel/administrative records as required.
- Demonstrate a commitment to developing a thorough knowledge and application of the Sanctuary model and other organizational policies & practices.
- Participate in staff development, in-services, and training related to workplace effectiveness; model professional behaviors and implement improvements to business practices with awareness of their impact in a trauma-informed behavioral healthcare organization.
Competencies:
- Communicate clearly and effectively, orally and in writing in English
- Applicable federal and state laws
- Administer policies, procedures and programs
- Interpret information, utilize critical thinking and explain concepts to others
- Maintain effective working relationships with agency employees at all levels and the general public
- Define and resolve moderately complex problems
Required Position Qualifications:
- Master’s degree in behavioral sciences, human services or a social services field
- This requirement may be substituted by a bachelors degree and at least 3 years of progressive employment experience that demonstrates supervisory and case management experience
- Bi-lingual in Spanish and English, written, read and verbal. Must clear a language proficiency test for Spanish.
- Attained age 21 years or older before first day of employment in position (ORR)
We consider education, training, experience and demonstrated skills. This position requires ORR approval; exceptions to the minimum qualifications require ORR’s explicit written approval prior to hire and ORR may require supervision plans and additional training.
Preferred Position Qualifications:
- Experience working with immigrant populations
- Knowledgeable about family preservation, kinship care, and/or general child welfare
- Experience writing professional, thorough assessment reports.
- ORR experience
- Knowledge of Federal, State and agency regulations.
- Knowledge of adolescent developmental issues, trauma, abuse and neglect, substance abuse and dependence, delinquency, peer influence, and related group and individual interventions.
Other Requirements:
- Able to work shift hours and days, as assigned by Supervisor. Position may require work outside of usual work hours, such as evenings and weekends to support case management needs, as required by ORR.
- Available to support other Morrison ORR programs as needed
- Pass a criminal history background check though Morrison and a suitability determination investigation through the U.S. Office of Personnel Management. For further information review : https://www.opm.gov/suitability/suitability-and-credentialing-faqs/
- Proof of Vaccination (MMR, Varicella, DTap & Influenza annually)
- Current CPR and Standard First Aid required
- 40 hours of required training per year
Working Conditions:
- Environment: Work is done in clinical offices, community settings, including Morrison Residential, administration buildings, public locations, and social service sites. Breaks and meals are subject to interruption. Universal Precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazards, noise, and contaminants.
- Mental demands: Work assigned is diverse and may involve addressing new and unique circumstances. The work might be unpredictable and disrupts planned tasks, requiring flexible time management.
- Physical demands: Ability to remain calm and emotionally available serving youth, adults and or families who have experienced trauma. Proficient with office equipment and physical movement. Ability to perform physical interventions if needed in accordance with program and training. Physical dexterity for reaching, stooping, and repetitive wrist and hand motions
All Morrison programs and services are accredited by The Joint Commission, a nationally recognized standards-setting and accreditation body for health care. Morrison is also certified as a trauma-informed organization by the Sanctuary Institute. Certification recognizes our dedication to providing a trauma-informed culture and environment for children, families and staff through implementing Sanctuary values, commitments, and tools.
We are an Affirmative Action Plan Employer. Our policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic. In compliance with our Affirmative Action Plan, Morrison uses E-Verify to determine employment eligibility after an offer is accepted.
Applications will be reviewed as received. Morrison reserves the right to make a hiring decision at any point during the posting period.
Morrison employees are offered a variety of benefits including Medical, Vision, Dental, Flexible Spending Accounts, Employer-Paid Life, Accidental Death and Dismemberment and Long-Term Disability, and an Employee Assistance Program (EAP).