Administrative Coordinator - Float
Description
Title: Administrative Coordinator (Float)
Department/Program: Outpatient
Position: Full-Time/ In-Person
FLSA Status: Non-exempt/hourly
Location: Portland, Beaverton, Milwaukie and Gresham
Salary: $22.71/hr. - $25.03/hr. (Bilingual Spanish - $24.75/hr. - $27.28/hr.)
Morrison Child and Family Services: We are a Joint Commission and Sanctuary accredited non-profit organization that provides a comprehensive array of services to children, adolescents, and their families. As an agency, Morrison, its team members, and clients commit to the following values of trauma-informed care:
- Nonviolence - being safe and doing the right thing
- Emotional Intelligence - managing our feelings so we don’t hurt ourselves or others
- Social Learning - respecting and sharing ideas of our teams
- Democracy - shared decision making whenever possible
- Open Communication - saying what we mean and not being mean when we say it
- Social Responsibility - everyone makes a contribution to the organizational culture
- Growth and Change - creating hope for our clients and ourselves
Position Summary:
The Administrative Coordinator supports daily operations and administrative functions/staff in the Outpatient clinics. The position provides leadership , training, and assistance within assigned clinic and provides additional support in the absence of the Business Manager. The coordinator collaborates with clinic and division leadership to develop and implement consistent practices and operations.
Duties and Responsibilities:
- The Administrative Coordinator is required to provide support and coverage for office operations across all four outpatient locations: Portland, Beaverton, Milwaukie & Gresham.
- This position requires regular travel to multiple clinic locations within our program. The successful candidate must be able and willing to provide on-site coverage at any of our four clinic locations as needed. Reliable transportation and flexibility in scheduling are essential, as coverage needs may vary based on operational demands.
- Coordinates with the Business Managers to ensure that the clinics have the appropriate administrative staffing, providing coverage as needed. Assists in coordinating workloads, schedules, and priorities for clinics.
- Provides training for new administrative staff when requested. May also provide supervision of assigned employees in the absence of the Business Manager.
- Assists with daily administrative operations of the clinic including but not limited to: opening and/or closing the clinic; checking in clients and families for their appointments; assisting clients with appointment scheduling and coordinating interpretation & transportation services; verifying client insurance eligibility and authorizations for services; communicating to clinical staff of client arrival/cancellation and reporting any concerning behaviors of the client to their assigned therapist; completing reminder calls for next-day scheduled clients and families.
- Assists with administrative operations of client information including but not limited to: processing and entering new client information, ensuring data entry in client electronic heath records (EHR) is accurate; scanning and uploading records and documents into the appropriate EHR section within the client chart; process records requests and subpoenas; assist with opening and closing client’s EHR.
- Perform administration functions including but not limited to: scanning; copying; faxing; data entry in multiple databases; recordkeeping; opening, sorting and distributing mail; answering multi-lined phones, screening incoming calls; checking voicemail; transferring calls; emailing; greeting visitors and answering questions; updating internal spreadsheets and databases; assisting with general word processing of letters, forms, reports, etc.
- Addressing, redirecting, and/or problem-solving with upset, angry, delayed, severely traumatized, emotionally and/or behaviorally challenged clients and families.
- Is present and punctual for work and meetings. Works well within a team environment, sharing credit and opportunities.
- Shares necessary and important information with supervisors and manager. Listens to others and communicates in a healthy, effective, and respectful way. Values shared ideas and is open/receptive to feedback.
- Manages time well by maintaining an accurate schedule, prioritizing tasks, and remaining organized.
- Demonstrates flexibility and autonomy in tasks and schedules.
- Demonstrate a commitment to developing a thorough knowledge and application of the Sanctuary model and other organizational policies & practices.
- Participate in staff development, in-services, and training related to workplace effectiveness; model professional behaviors and implement improvements to business practices with awareness of their impact in a trauma-informed behavioral healthcare organization.
Experience/Education Requirements:
- A high school diploma or equivalent is required
- 1 year of experience in a leadership role
- 2 years of related experience
- Intermediate (advanced preferred) proficiency related to data bases, web-based environments, word processing, email, and spreadsheets.
Preferred Experience:(Additional skills, experience, or education that are not required but would make a candidate especially well-suited for the job).
- Experience coordinating with CCOs, medical billing, and conducting authorizations
- Previous use of electronic health record systems
- Bilingual in Spanish, both written and spoken. Must clear a language proficiency test for Spanish.
Working Conditions:
Environment: Work is done in clinical offices, community settings, including Morrison Residential, administration buildings, public locations, and social service sites. Breaks and meals are subject to interruption. Universal Precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazards, noise, and contaminants.
Mental demands: Work assigned is diverse and may involve addressing new and unique circumstances. The work might be unpredictable and disrupts planned tasks, requiring flexible time management.
Physical demands: Ability to remain calm and emotionally available serving youth, adults and or families who have experienced trauma. Proficient with office equipment and physical movement. Ability to perform physical interventions if needed in accordance with program and training. Physical dexterity for reaching, stooping, and repetitive wrist and hand motions.
All Morrison programs and services are accredited by The Joint Commission, a nationally recognized standards-setting and accreditation body for health care. Morrison is also certified as a trauma-informed organization by the Sanctuary Institute. Certification recognizes our dedication to providing a trauma-informed culture and environment for children, families and staff through implementing Sanctuary values, commitments, and tools.
We are an Affirmative Action Plan Employer. Our policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic.
In compliance with our Affirmative Action Plan, Morrison uses E-Verify to determine employment eligibility after an offer is accepted.
Applications will be reviewed as received. Morrison reserves the right to make a hiring decision at any point during the posting period.
Morrison employees are offered a variety of benefits including Medical, Vision, Dental, Flexible Spending Accounts, Employer-Paid Life, Accidental Death and Dismemberment and Long-Term Disability, and an Employee Assistance Program (EAP).