Case Management Supervisor
Description
Job Title: Case Management Supervisor
Department/Program: ORR residential program- Mi Futuro
Reports to: Program Director
Work location: Downtown Portland
FLSA status: (exempt/salaried)
Salary: $28.78/hr. - $30.63/hr.
Morrison Child and Family Services: We are a Joint Commission and Sanctuary accredited non-profit organization that provides a comprehensive array of services to children, adolescents, and their families. As an agency, Morrison, its team members, and clients commit to the following values of trauma-informed care:
- Nonviolence - being safe and doing the right thing
- Emotional Intelligence - managing our feelings so we don’t hurt ourselves or others
- Social Learning - respecting and sharing ideas of our teams
- Democracy - shared decision making whenever possible
- Open Communication - saying what we mean and not being mean when we say it
- Social Responsibility - everyone makes a contribution to the organizational culture
- Growth and Change - creating hope for our clients and ourselves
- Equity - Assuring all can survive and thrive
Position/Job Summary:
The Case Manager Supervisor is responsible for the quality of case management services and for all aspects of leading and supervising case management staff in one or more Office Refugee Resettlement (ORR) Programs, scrutinizing all documentation, coordinating case management services, facilitating timely and safe family reunification, working closely with other agencies involved in the youth’s care, and ORR staff.
Position/Job Duties and Responsibilities:
- Interviews, hires, trains, supervises, and evaluates case management staff for the program. This includes conducting annual performance reviews, competency assessments and training support for supervisees.
- Oversees all aspects of youth cases, point of contact for Unification Specialist.
- Submit detailed and thorough documentation in accordance with agency and ORR requirements.
- Provides all services of a case manager for a small number of assigned cases (based on number of clients in care), which includes assessing the needs of youth, developing and implementing the case management plan, and providing all the required documentation.
- Ensures case file documentation is maintained in accordance with ORR and licensing requirements, and conducts internal chart reviews to monitor documentation compliance
- Represents high quality standards of child welfare in all documentation
- Collaborates effectively with other program staff to identify and implement individual service plans (ISP).
- Involved in team meetings, staff training and department meetings, as well as meetings with Case Management Supervisors across other programs for youth support planning and wellbeing while youth waits reunification.
- Completes and signs off on timely and accurate timesheets and other personnel/administrative records as required.
- Maintain close communication with external stakeholders.
- Participates in the practice and continuing implementation of the Sanctuary Model. (All positions)
- Other duties as assigned to ensure successful operation of program/department (All positions)
Competencies: (The competencies needed to be successful in this position. An awareness of these competencies is generally required for the position, though continued development in each is expected)
- Communicate clearly and effectively, orally and in writing in English and Spanish
- Applicable federal and state laws
- Administer policies, procedures and programs
- Interpret information, utilize critical thinking and explain concepts to others
- Maintain effective working relationships with agency employees at all levels and the general public
- Define and resolve moderately complex problems
- Able to provide culturally-appropriate care
- Able to hold each other and yourself accountable to the diversity and uniqueness of all individuals within Morrison, our clients and our community stakeholders (All positions).
Required Position Qualifications: (Minimum qualifications required by the contract/program to be considered for hire into this position)
- Master’s degree in behavioral sciences, human services or a social services field
- This requirement may be substituted by a bachelor’s degree and at least 3 years of progressive employment experience that demonstrates supervisory and case management experience
- Bi-lingual in Spanish and English, written, read and verbal
- Attained age 21 years or older before first day of employment in position (ORR)
We consider education, training, experience and demonstrated skills. This position requires ORR approval; exceptions to the minimum qualifications require ORR’s explicit written approval prior to hire and ORR may require supervision plans and additional training.
Preferred Position Qualifications:
- Experience working with immigrant populations
- Knowledgeable about family preservation, kinship care, and/or general child welfare
- Experience writing professional, thorough assessment reports.
- ORR experience
- Knowledge of Federal, State and agency regulations.
- Knowledge of adolescent developmental issues, trauma, abuse and neglect, substance abuse and dependence, delinquency, peer influence, and related group and individual interventions.
Other Requirements:
- Able to work shift hours and days, as assigned by Supervisor. Position may require work outside of usual work hours, such as evenings and weekends to support case management needs, as required by ORR.
- Available to support other Morrison ORR programs as needed
- Able to pass a comprehensive criminal history background investigation
- Current CPR and Standard First Aid required
- 40 hours of required training per year
We are an Affirmative Action Plan Employer. Our policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic.
In compliance with our Affirmative Action Plan, Morrison uses E-Verify to determine employment eligibility after an offer is accepted.
Applications will be reviewed as received. Morrison reserves the right to make a hiring decision at any point during the posting period.
Morrison employees are offered a variety of benefits including Medical, Vision, Dental, Flexible Spending Accounts, Employer-Paid Life, Accidental Death and Dismemberment and Long-Term Disability, and an Employee Assistance Program (EAP).
If your personal values align with our agency's vision and dedication to serving youth and families, please submit your résumé, application, and cover letter to www.morrisonkids.org/careers.