National Manager - Parts and Service
Description
National Manager - Parts and Service
Leading with vision and strategy to grow sales, elevate service, and strengthen customer relationships across Canada and the USA!
Location: Morgantown, PA
Your Impact - Big and Bold:
The Manager of National Sales - Parts and Service is a driving force behind North American growth, leading national strategies that expand key accounts and accelerate performance across Canada and the U.S. This role champions innovation and partnership to fuel collision repair and parts sales, strengthen customer relationships, and elevate our brand's presence in every market
What a Day in Your Life Looks Like:
• Sales Management: Manage the quoting process for all sales, ensuring pricing files are accurate and consistently updated.
• Pricing Strategy: Initiate and communicate price adjustments to maintain or improve gross margins.
• Leadership: Guide locations in achieving Parts and Service sales growth toward both budgeted and stretch targets.
• E-Commerce Support: Assist the National Parts Manager with Web-store operations, online sales, and ongoing updates.
• Marketing Oversight: Ensure all marketing materials, including Morgan's website, remained current and aligned with brand standards.
• Customer Experience: Establish and implement strategies to enhance the overall customer journey.
• Strategic Planning: Support the development and maintenance of a 3-year sales outlook for both parts and service.
•Reporting: Submit consistent weekly updates and detailed monthly activity reports.
• CRM Management: Maintain an updated list of all customers, current and past, by region with accurate contact information in Salesforce.
• System Administration: Oversee all aspects of Salesforce, including updates and training for regional sales representatives and service center managers.
• Client Engagement: Accompany service center managers and estimators during new or renewed customer visits to strengthen partnerships.
• Communication: Ensure customer expectations are clearly defined and communicated from quote through project completion.
• Feedback Analysis: Conduct customer surveys and coordinate feedback collection from all locations.
• Problem Resolution: Participate in warranty investigations and contribute to issue resolution and customer satisfaction.
• Account Development: Engage with National Accounts to grow relationships and increase exposure to site capabilities.
• Industry Representation: Participate in key trade shows to promote Morgan's products and network capabilities.
• Marketing Collaboration: Support marketing initiatives and campaigns as requested.
• Operational Support: Perform other duties as assigned to advance national sales and service performance.
What You Bring to the Table:
- Education: College degree required.
• National Accounts Experience : Minimum 5 years of experience in the transportation industry.
• Quoting Expertise : Minimum 5 years' experience quoting truck and trailer repairs.
• Organizational & Communication Skills: Excellent organizational skills and effective verbal and written communication.
• Leadership & Coaching: Experience directing and coaching teams for optimal results.
• Technical Proficiency: Proficient in Excel, PowerPoint, and data analysis.
• Customer Service: Excellent phone etiquette and customer service skills.
• Travel Requirement: Up to 75% travel required.
Physical Demands
- This role includes focused office work, spending up to 8 hours actively engaged at your workstation each day.
- You'll also get the chance to experience the manufacturing floor-gearing up with safety glasses with side shields and hearing protection to stay secure in this fast-paced environment. Enjoy a well-lit, comfortable office space with all the tools you need to succeed .
Why Morgan? Because You Deserve the Best:
With over 70 years leading the truck body industry, Morgan Truck Body is where innovation meets tradition. From electric vehicles to custom refrigerated units, we build it all - and we do it with passion and precision.
See our story: A History of Morgan
We offer:
- Competitive pay and full benefits package (medical, dental, vision, life)- your health matters
- 401(k) with company match - because your future matters
- Tuition reimbursement and leadership development to boost your career
- Paid holidays and vacation time - we know balance is key
- Exclusive discounts on footwear, eyewear, and safety gear- because we care about your safety
Join a team where your impact is real, your growth is limitless, and your work fuels the future of transportation!
What Drives Us at Morgan:
At Morgan Truck Body, our shared values aren't just words on a wall - they're the heart of everything we do. They fuel our success, shape our culture, and guide how we show up for each other, our customers, and the future of transportation.
We Celebrate People
We recognize and value the individuals behind the build - the makers, thinkers, and problem-solvers who drive our success every day.
We Lead with Integrity
Doing the right thing isn't optional - it's how we operate, always. Honesty, accountability, and respect guide every decision.
We Deliver Results
We show up, step up, and get it done. Our commitment to performance means exceeding expectations and raising the bar - for ourselves and our customers.
We Work with Passion
We love what we build - and it shows. From the factory floor to the front office, we bring energy, innovation, and pride to every product that rolls out of our doors.
Ready to rev up your career? Check out our Careers Page and discover what Morgan Truck Body can do for you!
At Morgan Truck Body, part of the J.B. Poindexter & Co. family, we're committed to building a workplace where everyone feels respected, supported, and empowered to succeed.
We are proud to be an equal opportunity employer. We welcome and celebrate diverse perspectives and do not tolerate discrimination or harassment of any kind - regardless of race, color, religion, age, gender, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
This commitment applies to every part of your journey with us - from hiring and promotions to compensation, training, and beyond.
Diversity drives innovation. Inclusion fuels our strength. At Morgan, everyone belongs.
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