Monica Vinader Ltd Careers

Job Title: Boutique Key Holder

Location: Fashion Island, Newport CA

Reporting To: Boutique Manager

Who we are

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

What you’ll do

Keyholder

●        Fully responsible for all store operations and administration when on a shift without the Boutique Manager or Boutique Assistant Manager

●        Ensure that opportunities for improvement and/or any issues or concerns are communicated to the Boutique Manager regularly and in sufficient detail

●        Trusted key holder responsible for opening/closing store

Team Management

●        Support integration and training of new starters

●        Support on-going staff training, coaching and development

●        Motivate team to drive sales to achieve store target

●        Ensure all staff adhere to Monica Vinader Dress Code and Grooming Guidelines policies

●        Ensure staff comply to company policies, procedures and instructions at all times

Customer Service

●        Ensure the team deliver a consistent and exceptional standard of customer service

●        Greet all clients with a friendly and welcoming demeanour

●        Establish client’s needs, offer guidance and advice

●        Maintain high level of customer service at all times

●        Ability to train and offer all services consistently (Welding, Engraving and Monogramming)

●        Mystery shop reports should not be below 75%

●        Manage all customer issues following Monica Vinader company guidelines

Clienteling

●        Collect and update customer information to ensure efficient use of client book and accurate data capture

●        Develop and maintain client relationships in line with Monica Vinader company guidelines

●        Assist Marketing with arranging boutique events

Store Operations

●        Ensure store is kept clean and tidy at all times and that visual merchandising is maintained in accordance with company guidelines

●        Ensure the appropriate processing of:

ostore maintenance and snagging

ointernal/external transfers

omaintaining back stock, trays, packaging and cash desk

oin-store services (including engraving)

orepairs and damages

●        Compile and execute all Boutique reports

Cash Handling and Payment Processing

●        Ensure sufficient staff training is carried out prior to staff processing payments

●        Process payments, refunds and exchanges accurately following company guidelines

●        Open/close/reconcile tills daily investigate any discrepancies fully, report issues to Boutique Manager

●        Managing petty cash in absence of Boutique Manager

Stock Management

●        Adhere to Monica Vinader Stock Management policy

●        Report discrepancy/stock loss incidents to Boutique Manager

What you’ll bring

●        Customer obsessed and always prepared to go the extra mile

●        An excellent communicator with strong interpersonal skills

●        Proactive, positive and flexible

●        Commercially aware and target motivated

●        Ability to upsell and link sell

●        Ability to build and maintain a client book

●        Ability to work well under pressure in a fast paced environment, autonomously or as part of a team

To be successful at Monica Vinader...

●        You are a doer

●        You’re a team player

●        You’re humble

●        You are honest, straightforward and transparent

●        You are a good teacher/mentor (approachable and accessible)

●        You want to get your hands dirty

●        You solve problems

●        You are resilient

●        You are flexible

●        You are entrepreneurial, smart, and passionate

●        If you don't know something, you say so. Then go figure it out quickly

●        You love working in a creative environment

●        You have a sense of humour

●        You are an insatiable learner

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

Customer Obsessed

Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.

Caring

We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.

Fast Paced

We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.

Exceptional

We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.

Commercial

We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:
Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.