Sales Associate/ Welder
Description
Job Title: Sales Associate/ Welder
Location: South Coast Plaza
Hours: 40 hours
Reporting: Concession Manager
Who we are
At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to
be mutually exclusive. From our commitment to making the most sustainable jewelry we can using precious
materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine
jewelry accessible and affordable.
And don’t just take our word for it, we are proud to be recognized in the industry through our recent awards,
proving we are leading the way in sustainable jewelry:
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Ethical Jewelry Business of the Year 2021, Retail Jeweler
Queen's Award for Enterprise: Sustainable Development 2022
Responsible Luxury Business of the Year 2022, Positive Luxury
Best Sustainable Luxury Jewelry Brand 2022, Marie Claire UK
We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships
with our community, who we owe our success to. We are looking for someone special to join our team to help us
make luxury something we can all enjoy everyday.
Where we need your help
We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service
that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and
a loyal and growing community who advocate for us.
The sales associate/ welder role is an exciting opportunity to provide world-class service while offering a rapidly
growing experience through permanent jewelry and delighting our Southern California customer.
What you’ll do
Driving Sales and Exceptional Customer Experience
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Achieve individual sales and KPI targets through delivering exceptional service to customers
Demonstrate exceptional product knowledge and passion for Monica Vinader values and vision
Deliver in store services with confidence (eg: welding, engraving and monogramming), training provided
Supporting the Team
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Comply with Monica Vinader company policies and procedures at all times
Follow guidelines and instruction to efficiently deal with concession tasks in a fast paced environment
Exceptional personal grooming and presentation
Monica Vinader Ltd, Holkham Studios, Longlands, Holkham Park, Wells-next-the-Sea,
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Delivering Efficiency
Support the management team to deliver operational tasks (eg: stock takes, visual merchandising
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guidelines, stock deliveries)
What you’ll bring
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A customer first attitude and a desire to drive sales
Excellent communication and interpersonal skills
Prepared to go the extra mile to ensure customer expectations are achieved
Ability to work as part of a team
Ability to work well under pressure in a fast paced environment
Positive, proactive and able to work to direction
To be successful at Monica Vinader...
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You are a doer
You’re a team player
You’re humble
You are honest, straightforward and transparent
You are a good teacher/mentor (approachable and accessible)
You want to get your hands dirty
You solve problems
You are resilient
You are flexible
You are entrepreneurial, smart, and passionate
If you don't know something, you say so. Then go figure it out quickly
You love working in a creative environment
You have a sense of humor
You are an insatiable learner
Additional Requirements
Ability to document your authorization to work in the United States
Travel Requirements
Travel to our other Boutiques and Concessions may be required
Our Aims and Values
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer
service. We are:
Customer Obsessed
Our customers are at the core of everything we do. We will always deliver an outstanding and personal
experience to them every time they interact with us, to ensure their ongoing support and loyalty.
Caring
Monica Vinader Ltd, Holkham Studios, Longlands, Holkham Park, Wells-next-the-Sea,
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We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in
others. We are open and honest with each other while ensuring we take an empathetic and supportive
approach.
Fast Paced
We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine
focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.
Exceptional
We have a relentless desire to continually learn and improve to ensure our products and approach are
exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.
Commercial
We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to
make sure we make decisions and take actions that create value for our business and our customers.
Monica Vinader as a global business makes the following inclusive culture pledge:
Our jewelry is for everyone and so is our community. Together, we will continue to implement
sustainable changes to ensure that career opportunities and progression are open to all. We commit to
celebrating the diverse voices of our employees, partners, and the customers we serve.
This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job
description may be altered to reflect the business needs of the company.
Monica Vinader Ltd, Holkham Studios, Longlands, Holkham Park, Wells-next-the-Sea,
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At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable. We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday. Further information is available at www.monicavinader.com