Monica Vinader Ltd Careers

Job Title: Operations Shift Team Leader

Location: London (Acton)

Reporting To: Operations Manager

Who we are

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

And don’t just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:

●        Jewellery Business of the Year, 2024, Positive Luxury

●        Best Sustainable Watch/Jewellery Brand, 2024, Country and Town House

●        Top 50 Inspiring Workplaces (UK and NI), 2024, Inspiring Workplaces

We are digital first, omni-channel, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

The operations shift team Leader is a pivotal role within our operational structure, offering exciting opportunities for leadership and impact. In this role, you will be responsible for overseeing daily operations and managing the performance and well-being of the team.Your duties will involve coordinating tasks, ensuring operational procedures are followed, and maintaining a safe and efficient work environment.

This is a fabulous opportunity for someone looking to develop their career with a great company at a really exciting time of growth.

What you’ll do

●        Directly accountable for leading and overseeing a team across various operational warehouse and fulfilment functions

●        Maintain and promote high standards of Health Safety and Environmental compliance/controls within your area of responsibility and generally across the site.

●        Uphold company policies and procedures fairly and consistently.

●        Foster an environment of engagement, inclusion and instil a sense of belonging within the team.

●        Oversee and track the team's time and attendance, performance, development, and overall well-being.

●        Take ownership of training and development for all levels of the team. Actively coach, develop and train team members to the required level of competence.

●        Monitor workflow and productivity ensuring the team achieves the agreed KPIs, making adjustments as necessary to meet operational targets and deadlines.

●        Ensure adherence to operational procedures, safety protocols, and quality standards.

●        Address any issues or concerns raised by team members and work to resolve conflicts or challenges effectively.

●        Conduct regular performance evaluations and provide feedback to team members including your own direct reports to support their development and growth enhancing their skills and performance.

●        Effectively oversee the performance of all team members utilising our performance management metrics and if required implement disciplinary actions in accordance with company policy.

●        Identify opportunities for personal development and that of the team ensuring any training needs are addressed.

●        Regularly collaborate with operations and all other departments and sites to cultivate strong working relationships.

●        Contribute ideas for continuous improvement strategies to enhance operational efficiency and productivity.

●        Be a role model for the Monica Vinader Aims and Values at all times.

What you’ll bring

●        Enthusiasm, ideas, and a proactive mindset with a strong eagerness for continuous learning.

●        Relevant operational leadership experience, ideally gained from an eCommerce, retail, or multi-channel environment.

●        Excellent interpersonal and all round great communication skills with the ability to confidently present and inspire the team.

●        A proven track record of successfully leading and motivating teams, along with the ability to collaborate effectively with other team leaders and departments.

●        An ability to manage the team fairly and provide honest and constructive feedback in sometimes challenging situations.

●        An ability to plan and organise and adapt plans quickly in a fast-changing environment.

●        Strong work ethic with excellent organisational and problem-solving abilities, with a focus on attention to detail.

●        The ability to work efficiently and accurately under pressure.

●        Demonstrated Health & Safety/ Environmental experience within a warehouse environment.

●        Analytical with the ability to interpret data and identify appropriate actions.

●        A proven track record of delivering continuous improvement projects and change in an operational environment (including lean techniques).

●        Understand the use of metrics to drive performance.

●        Uphold the company's core values at all times.

To be successful at Monica Vinader...

●        You are a doer

●        You’re a team player

●        You’re humble

●        You are honest, straightforward and transparent

●        You are a good teacher/mentor (approachable and accessible)

●        You want to get your hands dirty

●        You solve problems

●        You are resilient

●        You are flexible

●        You are entrepreneurial, smart, and passionate

●        If you don't know something, you say so. Then go figure it out quickly

●        You love working in a creative environment

●        You have a sense of humour

●        You are an insatiable learner

Additional Requirements

Ability to document your authorisation to work in the United Kingdom.

Travel Requirements

To and from our Acton site daily, remote/hybrid working is not available.  Regular travel to our Norfolk / London office may be required.

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

Customer Obsessed

Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.

Caring

We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.

Fast Paced

We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.

Exceptional

We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.

Commercial

We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:
Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.