Monica Vinader Ltd Careers

Job Title: IT Support Assistant

Location: Acton Warehouse - Onsite

Reporting To: IT Operations Manager (Alex Fairhurst)

Who we are

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

And don’t just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:

●        Ethical/Sustainable Jewellery Business of the Year 2021 & 2023, Retail Jeweller

●        Jewellery Brand of the Year 2023, Retail Jeweller

●        Queen's Award for Enterprise: Sustainable Development 2022

●        Responsible Luxury Business of the Year 2023 & 2022, Positive Luxury

●        Positive Luxury Jewellery Business of the year 2024

We are digital first, omni-channel, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

The IT support Assistant role is an exciting opportunity to help assist the wider IT Team with troubleshooting IT issues across the Acton site, setting up equipment, and helping to ensure that the operations team have zero downtime during our key peak period. We are looking for someone who has a genuine passion for technology and is looking to upskill themselves in this area. This could be the perfect opportunity for someone who has always wanted to start a career in IT but does not know where to begin their journey.

What you’ll do

●        Work within a fast paced IT Service Desk environment you will assist the team with providing onsite IT Support to the operations team at our Acton warehouse.

●        Set up pack/work benches, which includes moving equipment, arranging network cables, and mounting tablets and monitors.

●        Help to maintain, troubleshoot, and repair on-premise IT equipment, including desktops, laptops, printers, and other peripherals.

●        Assist with prioritising and updating service desk tickets.

●        Escalate any issues to the IT Operations Manager or other members of the IT Team.

●        Take ownership of support requests making sure they are resolved to the highest standards and within agreed SLA’s.

●        Ensure that everything we do complies with IT / Cyber Security best practice.

What you’ll bring

Essential

●         Excellent troubleshooting and problem-solving skills.

●         Experience in a fast paced customer (internal or external) focused environment.

●        Exceptional customer service.

●        The ability to build trusted relationships through a professional but personable approach.

●        Be able to quickly learn new technologies and then support our user base in their use.

●        Be able to multitask with the ability to prioritise your own workload.

●        Have a genuine passion for technology.

Desirable

●        Working knowledge of MV Operational platforms. (CP, Web Opps App, etc)

●        Good understanding of PC Hardware & IT Systems such as Windows, Mac, etc

●        Experience working within a fast paced IT Service Desk environment.

●        Experience of working with Google Workspace.

●        A working understanding of IT and Information Security principles.

●        A relevant IT Qualification e.g CompTIA.

To be successful at Monica Vinader...

●        You are a doer

●        You’re a team player

●        You’re humble

●        You are honest, straightforward and transparent

●        You are a good teacher/mentor (approachable and accessible)

●        You want to get your hands dirty

●        You solve problems

●        You are resilient

●        You are flexible

●        You are entrepreneurial, smart, and passionate

●        If you don't know something, you say so. Then go figure it out quickly

●        You love working in a creative environment

●        You have a sense of humour

●        You are an insatiable learner

Additional Requirements

Ability to document your authorisation to work in the United Kingdom.

Travel Requirements

Travel to our London / Norfolk office, Acton warehouse or UK retail outlets may be required.

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

Customer Obsessed

Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.

Caring

We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.

Fast Paced

We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.

Exceptional

We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.

Commercial

We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:
Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.