Piercer
Description
Job Title: Piercer
Location: Soho, New York
Hours: Part Time (20 hours)
Reporting To: Boutique Manager
Who we are
At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to
be mutually exclusive. From our commitment to making the most sustainable jewelry we can using precious
materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine
jewelry accessible and affordable.
We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships
with our community, who we owe our success to. We are looking for someone special to join our team to help us
make luxury something we can all enjoy everyday.
Where we need your help
We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service
that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and
a loyal and growing community who advocate for us.
This role is an exciting opportunity to bring an elevated piercing experience to our Soho, New York location. Your
skill, experience and knowledge will help us deliver an unparalleled service to our customers in a fun,
accessible, luxury environment. This role is an amazing opportunity for someone who is passionate about
service and piercing to join a business with amazing values and great opportunities to be involved in an exciting
new initiative
What you’ll do
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Deliver warm, welcoming and inviting customer service, making our customers feel relaxed and
comfortable in our beautifully designed piercing spaces
Confidently style and advise our customers on their piercing/s and jewelry needs, using our
exclusively designed products, to help them achieve their desired look
Provide piercings to the highest standards of cleanliness and safety, making customers feel
confident in your skill and experience
Ensure compliance with all necessary guidelines and best practises, prioritizing the safety and
wellbeing of our customers
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Support the aftercare process, confidently resolving any problems customers may experience
Consult and guide our Retail Operations team on legal, technical and safety measures in New York
Guide, support and train our Sales Associates and other team members about the world of piercing
Support in the retail environment as required, driving appointments to the piercing studio
What you’ll bring
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A customer focused mindset, putting them first in all you do
An understanding and appreciation of the luxury service environment
Extensive experience in piercing, demonstrated through an up to date portfolio
(Instagram/Facebook/Website)
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Demonstrable knowledge of piercing standards and regulations in Seattle, Washington State
A clean, professional and service oriented approach
Must be licensed to work in Seattle, Washington State
A passion for sharing your knowledge with others, willing to help and advise different areas of the
business
To be successful at Monica Vinader...
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You are a doer
You’re a team player
You’re humble
You are honest, straightforward and transparent
You are a good teacher/mentor (approachable and accessible)
You want to get your hands dirty
You solve problems
You are resilient
You are flexible
You are entrepreneurial, smart, and passionate
If you don't know something, you say so. Then go figure it out quickly
You love working in a creative environment
You have a sense of humor
You are an insatiable learner
What we can offer:
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Part time - 20 hours; ideally Thurs-Sun
Competitive hourly rate and vacation entitlement
Opportunity to earn monthly commissions
Generous staff discount
Additional Requirements
Ability to document your authorization to work in the United States
Mobility Requirements
Able to travel regularly within Manhattan, flexibility to travel to other locations within the US as required
Our Aims and Values
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer
service. We are:
Customer Obsessed
Our customers are at the core of everything we do. We will always deliver an outstanding and personal
experience to them every time they interact with us, to ensure their ongoing support and loyalty.
Caring
We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in
others. We are open and honest with each other while ensuring we take an empathetic and supportive
approach.
Fast Paced
We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine
focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.
Exceptional
We have a relentless desire to continually learn and improve to ensure our products and approach are
exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.
Commercial
We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to
make sure we make decisions and take actions that create value for our business and our customers.
This job description is not intended to be an exhaustive list of duties to be performed by the employee and may
be altered to reflect the business needs of the company.
Monica Vinader Ltd, Holkham Studios, Longlands, Holkham Park, Wells-next-the-Sea,
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At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable. We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday. Further information is available at www.monicavinader.com