VP Managing Director – Payment Solutions North America
Description
Who We Are
Moneycorp powers global payments for corporates, institutions and high net worth individuals, combining worldwide reach with local expertise. With over 45 years of market experience, two banking licences and offices in 11 countries, our technology delivers 24/7 accessibility, while our people deliver award-winning service.
In 2024, we supported $1trn+ of payment volume, reaching 190 countries in 130 currencies. Our 32k+ corporate clients benefit from our regulatory resilience with 63+ permissions globally, access to major payment rails, and our proprietary technology.
Moneycorp is a place where energy, commitment, and collaboration are core to our values of shared success. We’re restless in our drive to surpass the expectations of our customers and unlock opportunities to support them at every stage of their journey. The foundation of our success is our people, and nurturing a culture of belonging for all our colleagues is central to our journey as a global business.
In North America, our offices are in Stamford, Orlando, Providence, and Toronto. We are licensed to operate in each US State, and in Canada at the Federal level we are registered with FINTRAC and at the Provincial level in Quebec.
Role Purpose
The Managing Director – Payment Solutions is the senior commercial leader responsible for designing the go-to-market plan and executing the commercial strategy for Moneycorp’s Payment Solutions business across North America, working in partnership with management, technical and commercial leads in other geographies.
The role focusses on three key areas:
- Payment Solutions Revenue Growth & Commercial expansion
- Client Engagement, Retention & Delivery Excellence
- Leadership – Tech & Product Evolution
In addition, the MD serves as a champion and enterprise-wide contributor to Moneycorp’s global Payments Platform —helping shape and accelerate the company’s focus on a scalable, tech-forward, platform-oriented payments business model.
Key Responsibilities
1. Payment Solutions Revenue Growth & Commercial Expansion
- Own the commercial strategy and go-to-market plan for Payment Solutions across NA, ensuring revenue, margin, and EBITDA growth
- Develop and direct growth plans for new and existing strategic accounts, including structured cross-sell and upsell strategies
- Shape and evolve the Payment Solutions organizational design, ensuring team capability, tooling, and performance frameworks are in place
- Lead pricing, commercial models, consultative selling, and deal governance to optimize profitability and implementation success.
- Deliver a consistent, structured approach to driving opportunities through the end-to-end sales, onboarding, integration, and post–go-live lifecycles.
- Drive strong pipeline discipline and forecasting accuracy to ensure predictable results.
Strategic Outcome Alignment:
- PS revenue growth – new and established business
- Share-of-wallet expansion
- EBITDA and cost-to-serve optimization
- Organizational maturity and readiness
2. Client Engagement, Satisfaction & Retention
- Serve as the senior relationship sponsor across top-tier Payment Solutions clients, ensuring strategic alignment and long-term partnership value
- Lead a structured program of business reviews, executive engagement, and in-person client visits to strengthen relationships and deepen account penetration
- Ensure clients receive top level servicing and proactive support, enabling retention, revenue growth/expanded share of wallet
- Drive overall client stickiness through increased product touchpoints and operational embeddedness
- Translate client feedback, usage trends, and commercial insights into actionable improvements across Product, Technology, Operations, and Compliance
- Oversee health scoring, satisfaction metrics, and continuous improvement initiatives to identify risks early and unlock growth opportunities within strategic accounts
Strategic Outcome Alignment:
- Sustained or improved client satisfaction
- Executive alignment with top accounts
- Increased share of wallet and client stickiness
- Enhanced client-to-product feedback loops
3. Global Leadership – Tech & Product Investment & Evolution
Working in tandem with global Payment Solutions teams, lead and influence global initiatives focused on technology evolution, product roadmap, and payments strategy.
- Act as the owner of Payment Solutions–related VCP workstreams, including core platform investment, API expansion, supply chain evolution, and operating model enhancements.
- Partner with cross-functional group teams (Product, Tech, and others) to prioritize high-impact investments that enable scalable, resilient, commercial grade solutions
- Represent Payment Solutions client needs, commercial requirements, and market insights within global roadmap discussions
- Drive alignment between commercial demand and global supply (Product, Tech, Operations) to ensure outcomes create measurable client and business value
- Ensure strategy deliverables translate effectively into regional go-to-market execution, integration readiness, and operational adoption
Strategic Outcome Alignment:
- VCP initiatives delivering measurable commercial and operational impact
- NA market requirements influencing global product/tech strategy
4. Payments Platform – Enterprise Contributor & Evangelist
Serve as a visible thought leader and internal champion for Moneycorp’s Payments Platform, helping shape, communicate, and drive organizational adoption of the company’s continuous evolution toward a platform-led, payments centric operating model.
- Act as a senior spokesperson and advocate for the Payment Solutions vision across internal leadership forums.
- Ensure cross functional alignment on how the Payments Pivot impacts commercial strategy, product investment, operating models, and client delivery.
- Support change management efforts to drive organizational readiness, capability adoption, and a modernized commercial mindset across the region.
Collaboration
- Work within the team to develop a pipeline in key identified verticals
- Work with critical cross functional support areas to reduce friction, increase throughput and ensure alignment around Compliance, Tech, Supply Chain, Operations
- Drive cross functional understanding of Payment Solutions value proposition, ensuring that all commercial teams (Corporate, Private, Partnerships, Marketing) are aligned and promote it as part of their day to day go-to-market
- Establish and foster relationships with clients and internal stakeholders at all levels, including senior management
Global Reach
- Develop a targeted approach to onboarding geographically diverse clients who may require a multi-entity operating model.
Pipeline forecasting
- Daily usage of CRM to maintain up-to-date prospects and customer records
- Real time input, tracking and forecasting of pipeline
- Ensure all PS team members maintain pipeline hygiene
- CRM as a driver of behaviors and activity
Requirements
- Experience in fast paced commercial environments within B2B payments, FX, fintech, or embedded payments, leading revenue growth
- A strategic thinker who applies commercial insight, product understanding, and financial acumen to identify new revenue streams, verticals, and multiproduct expansion opportunities
- Experience of implementation and working with similar enterprise level solutions
- Management of implementation process within a payments category
- Highly collaborative, with strong interpersonal skills and the ability to build alignment across Sales, Product, Tech, Operations, and Compliance
- Deep experience engaging with senior client stakeholders to understand their challenges and translate them into scalable, tech-forward Payment Solutions.
- Demonstrated success managing and closing complex, multistakeholder sales cycles.
- Strong track record of delivering revenue outcomes that exceed goals, including share of wallet growth across existing portfolios
- Experience with Payment and FX, API driven platforms, some knowledge of ERP/treasury integrations, and ecosystem partnerships preferred
- Proven success operating in midsize to large enterprise environments and navigating sophisticated commercial, operational, and technical requirements
Skills & competencies
- A hands-on commercial leader, comfortable engaging daily with enterprise customers, prospects, partners, and internal stakeholders.
- Strong communication, presentation, and organizational skills, with the ability to influence global and regional teams.
- Ability to position, structure, and implement complex Payment Solutions with C Suite and technical decisionmakers.
- Deep appreciation for risk weighted decision making, including awareness of nested/4th party structures, higher risk business models, digital asset exposure, and regulatory considerations; able to balance growth with disciplined risk posture.
- Proven success driving new business, expanding existing accounts, and coaching teams through complex opportunities.
- Exceptional client facing skills, with a focus on driving multiproduct adoption, deepening relationships, and increasing stickiness.
- Strong written and verbal communication skills, especially in shaping commercial proposals, narratives, and strategic materials.
- Demonstrated ability to lead client relationships while developing others’ capability to do the same.
- Strong follow up discipline and deal momentum management across the full sales and delivery lifecycle.
- Ability to shape pricing strategies, evaluate cost to serve, and support profitable growth initiatives.
- Self-motivated, resilient, and effective in fast-paced, sales-oriented environments with shifting priorities.
- Highly analytical and financially literate, with the ability to interpret performance data and inform commercial decisions.
- Excellent attention to detail while balancing strategic priorities
- Experience in fintech, payments, banking, or related technology driven environments
- Strong relationship building skills and the ability to network across senior internal and external stakeholders
- Highly proactive and self-driven, with a builder mentality and strong accountability
Education
- Bachelor’s degree or equivalent desired (International Business, Business Administration, Finance, Marketing)
What's in it for you?
- This position is full-time permanent
- This role offers a salary range between $250,000 - $300,000 per annum + bonus scheme and a comprehensive benefits package
- Medical
- Dental, Vision employee paid
- 401k: 4% matched
- Location and Hours of Work: Location: Stamford/RemoteHours: 40 hours per week, Monday to Friday between 8.30am – 5.30pm
- Flexibility will be required in line with business needs
Fostering a culture of belonging and inclusivity
We're committed to creating a workplace where every individual feels valued, respected, and included. As an Equal Opportunity Employer, we actively cultivate an inclusive culture where diversity thrives, and we empower our colleagues to drive meaningful change within our organization through initiatives like our DE&I focus groups and value champion network.
Like many of our peers, we recognize that fostering inclusivity is an ongoing journey, and we remain steadfast in our commitment to progress. By measuring our efforts through regular assessments and listening to the feedback of our employees, we strive to ensure that our initiatives are impactful and responsive to the evolving needs of our workforce.
Together, we want to build a workplace where everyone can bring their authentic selves to work, as we believe this is the foundation of innovation, creativity, and collective success.