Field Service System Technician

Operations / Opérations Edmonton, AB


Description

Position at Moneris Services Corporation (MFS)

Moneris, the leading payment solution company in Canada is seeking a talented Systems Technician with a superb technical acumen, can-do-attitude and a passion for providing outstanding on site customer service.  This position has a high focus on installing, testing, troubleshooting, repairing and/or replacing electronic devices. The successful candidate will demonstrate strong organizational skills with the ability to multi task and prioritize.

Responsibilities include:

  • Efficiently troubleshoot problems related to various electronic equipment. Test and repair cables and associated equipment.
  • Analyze problems and make recommendations as to the root causes and corrective actions and ensures that the customers are satisfied with the issue resolution.
  • Install new equipment, upgrade software as required and offer training to customers concerning their functionality.
  • Maintain a professional appearance, demeanor, and attitude at all times.
  • Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.
  • Able to keep tools, equipment, materials, the vehicle and the workplace organized. Works in a systematic and efficient manner.
  • Mandatory availability to work a rotating schedule which includes evenings, weekends, and statutory holidays.
  • Night shift & traveling required.

Minimum Position Requirements:

  • University/College diploma in electronics or information technology.
  • Equivalent work experience may be considered a substitution
  • Ability to test and solve problems related to computing and / or email and / or network and / or point of sale terminals (POS).
  • Knowledge of computers, general networking concepts, internet usage, Microsoft Office (Word, Excel).
  • Ability to communicate effectively with diverse individuals and to handle calmly and efficiently situations ranging from routine to emergency.
  • Excellent knowledge of English (written/spoken).

What’s in it for you?

  • Competitive salary & bonus package based on individual performance and productivity.
  • Comprehensive Group Benefit Plan, RRSP Matching, Deferred Profit Sharing Plan.
  • Company vehicle, cell phone, laptop and industry specific tools provided
  • Emphasis on work life balance
  • Management culture based on coaching and respect
  • Ongoing training and development
  • Technical support 24/7 dedicated to our Technicians.

Note: We welcome and encourage applications from indigenous people, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.