District Parts & Service Manager - Raleigh, NC/Virginia Beach, VA Area

Regional United States


Description

MMNA is seeking a District Parts & Service Manager to join their Southeast Region Aftersales team. As a DPSM, you will be responsible for communicating, implementing, and assisting dealer parts and service departments through programs, policies, and procedures which develop and maintain a well-managed, profitable parts and service department, while developing a long-term professional relationship with dealers in the assigned district.

What you’ll be doing:

  • Regularly contact dealerships and communicate, implement, and administer Parts and Service Department programs, policies, and procedures with dealers including attainment of objectives and adherence to the dealer agreement
  • Monitor and advise zone management of dealers’ adherence to policies and procedures in such areas of Parts Sales, Parts Inventory Control, Service Training, Warranty Administration, Consumer Relations, Customer Satisfaction, etc.
  • Provide recommendations for operational improvements to Dealer and dealership managers which maximize and increase customer satisfaction, operational effectiveness, market penetration, and dealer parts and service profitability
  • Provide guidance and training to dealership personnel in Inventory Control, Service Training, Warranty Administration, Consumer Relations, etc.
  • Provide automotive technical guidance/recommendations to dealership service personnel
  • Provide written and verbal communication to zone and corporate management on dealer’s performance
  • Process, resolve and close customer inquiries
  • Other duties as assigned or requested
Qualifications:
  • Five years of professional exempt level automotive retail/wholesale experience including three years as a District Parts/Service Manager
  • Bachelor’s degree or equivalent combination of education and experience
  • Prior automotive retail sales experience such as Service Representative, Service/Parts Manager, etc.
  • Prior automotive wholesale experience in positions such as Warranty Auditor, Customer Service, etc.
  • ASE certification in four or more areas
  • Extensive travel is often required
  • Must maintain a valid unconditional driver’s license and an approved driving record
What we offer:
  • Comprehensive health care and wellness plan for your family
  • 401(k) Savings Plan, including a company match
  • Paid holidays and paid time off
  • Vehicle lease and purchase programs
  • Flexible spending accounts
  • Professional growth and development programs, including tuition reimbursement