Data Analytics Specialist - Takata Recall

Aftersales Service Franklin, Tennessee


MMNA is seeking a Data Analytics Specialist to work with the Product Support & Compliance team on a contract basis. This role supports a vital effort to keep Mitsubishi vehicle owners informed of the Takata Airbag Recall and to drive an increase in the completion rates of the Recall.

What you’ll be doing:

  • Interpreting, analyzing and manipulating data to determine effectiveness of outreach programs
  • Developing outreach strategy and delivering segmentation and targeted communication to bring awareness and keep owners informed
  • Preparing weekly, monthly, and quarterly update reports
  • Presenting recall completion rates and the effectiveness of customer communications and outreach efforts
  • Managing content, drafting memos, and scripts
  • Following up with vendors and invoicing
  • Other duties as assigned or required

What you’ll offer:

  • BA/BS degree in Business Administration/Statistics or equivalent combination of education/experience
  • Familiarity with risk management and quality assurance control
  • Strong analytical, planning, critical thinking, and project management skills
  • Excellent written and verbal communication skills
  • Exceptional attention to detail
  • Creative mindset
  • Proficiency with MS Office – Access, Word, PowerPoint, and Excel