Automotive Platform Specialist
Description
Join the Mitsubishi Motors North America (MMNA) Team!
At Mitsubishi Motors NA, we are driving innovation, quality, and excellence in the automotive industry. Our commitment to delivering cutting-edge vehicles goes hand in hand with our dedication to fostering a dynamic and inclusive work environment.
Our team members are the driving force behind our success, and we believe in empowering individuals to contribute their unique skills and perspectives. We are a collaborative and forward-thinking team that values diversity, creativity, and continuous improvement.
At MMNA, your career is not just a job but a journey of growth. Benefit from ongoing employee development programs, contribute to our impactful Community Relations initiatives, and enjoy a range of employee benefits that make your experience with us exceptional.
Be part of a company proud of its heritage and excited about the future where together, we shape the future of mobility and drive success in every mile.
Summary of the Role:
Mitsubishi Motors is seeking a Platform Specialist to join our Product Support team. As a Platform Specialist, you will play a crucial role in providing technical assistance to dealership technicians and MMNA field staff, ensuring efficient repair of customer vehicles, investigating emerging issues, and contributing to overall vehicle quality enhancement.
Position Location:
The role is based in Franklin, TN, with reporting responsibilities to MMNA’s Franklin Headquarters. The ideal candidate should reside in or be willing to relocate to the Franklin/Nashville area of Tennessee. Please note that we are unable to make exceptions regarding the requirement to live and work in Tennessee.
Responsibilities:
- Answer Vehicle Techline overflow calls and provide assistance to dealership and field staff to facilitate/assist in vehicle repairs.
- Provide support and coaching to the team.
- Track and follow-up on all Techline Level II calls to ensure complete and competent repair and to understand and bring to closure issues that remain open.
- Provide support for prototype and pre-production vehicles as required.
- Aid dealer and field staff for technical support.
- Investigate emerging issues. Provide preliminary analysis to Product Support Manager.
- Prepare detailed written reports and digital photographs.
- In conjunction with Team Lead and Manager, determine training needs and attend appropriate training.
- Travel as necessary to assist MMC engineering staff in the investigation of field product complaints, investigate emerging issues, and provide port modification training and technical assistance to the VPCs.
- Full support of KTI issues including timely/accurate reporting that includes data to database and manager support.
- Duplicate product quality conditions and report to Team Lead.
- Calmly respond in highly stressful business conditions and effectively manage multiple priorities.
- Meet stated deadlines while delivering quality results.
- Hybrid work setup: Required in-office presence for the first 90 days, followed by mostly remote work with designated office days as determined by management.
- Maintain regular full-time attendance of 8 hours daily and 40 hours weekly.
- Other duties as assigned or required.
Required Qualifications:
- 4 + years of “hands-on” vehicle analytical/technical experience in positions such as: Automotive Training Instructor, Automotive Repair Technician, etc.
- ASE Master Technician Certification.
- Advanced Mitsubishi Motors product knowledge.
- Moderate knowledge of MMNA standard or equivalent PC software.
- May require 15-25% travel (both domestic and international).
- Must maintain a valid unconditional driver’s license and MMNA approved driving record.
Perks and Benefits:
- Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
- Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
- Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service.
- Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
- Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
- Thrive in an Open Environment: Experience our collaborative workspace where ideas flow freely.
The base salary for this position ranges between $65,000 to $75,000. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, and qualifications. In addition to base salary, we are proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes 401k with company match, Mitsubishi Lease Program, and a full range of medical, financial, and other perks and benefits.
Click here to learn more about life at MMNA! https://jobs.jobvite.com/mitsubishimotorsna/jobs
The MMC Way:
Our values form the foundation of everything we do. At Mitsubishi Motors, we are committed to a set of core principles that guide our actions, decisions, and interactions. Our values reflect who we are as a company, how we collaborate, and the impact we aspire to make. These values are what we call the MMC Way:
- Think of Our Customers, Strengthen Trust
- Enrich Society
- Welcome All Facts, Share Difficult News First
- Conduct and Challenge Yourself Professionally
- Respect All, Work as a Broader Team
Diversity and How to Apply:
At MMNA, we embrace the strength that diverse perspectives and experiences bring to our team. Our application process is designed to champion inclusion and equity. We're on the lookout for the ideal fit for each role, valuing skills and experiences over traditional education or specific company backgrounds. Feel encouraged to apply, even if your profile doesn't precisely match the job description. We invite you to delve into a few thought-provoking questions in our application, offering you the opportunity to showcase your unique talents and insights right from the start.
Once you've submitted your application, expect to hear from us within 7 business days. We're committed to keeping you informed about the status of your application, ensuring transparency and open communication throughout the process. We understand that perfection is a journey, and if you ever have questions about your application or the process itself, don't hesitate to reach out to your recruiter.
Mitsubishi Motors is proud to be an equal-opportunity employer, excited about collaborating with talented individuals of all identities. We do not discriminate based on identity, aligning with both legal requirements and our commitment to fostering a diverse workplace. Our code of conduct serves as a guiding light for the company we aspire to be, celebrating our differences as the driving force behind a product that serves a global user base.
We welcome applications from individuals with disabilities and is prepared to provide reasonable accommodations. If you require such accommodations for the job application or interview process, please email [email protected].
We hope you will join us on this journey where your dedication aligns with our values, creating an environment that fosters growth, collaboration, and meaningful contributions.