Sales Coach

Contact Centre Ottawa, Ontario


Position Overview:

We are looking for candidates who have strong interest in sales and in developing inbound sales representatives. Being committed to meeting sales objectives and targets in a caring and considerate manner is essential. In this role, the Sales Coach is responsible for day-to-day coaching, and development of inbound sales representatives – with a direct focus on ethical conversion. The successful sales coach will be a brand ambassador and will help support our sales representative population. In this role you will be provided with scripts that work, systems that guide you and the recipe for success, but you have to execute and most of all; influence others to do the same. This is a role where you will learn by doing and in addition to handling customer calls you will need to be a mentor, a peer and most importantly an advocate for performance based coaching.


  • A top-producing salesperson and loves the art of selling; and who sets goals and then takes the necessary action to conquer them
  • Work experience as a Sales Coach, Sales Trainer or similar role is an asset
  • Familiarity with role-playing activities and e-learning platforms that enable group skill building
  • Hands-on experience creating presentations (e.g. videos or slides), sales huddle activity, and engagement activities
  • Strong 1-on-1 communication skills in order to co-create customized coaching plans
  • Work independently on a day-to-day basis while also communicating real time with your leadership team and program partners by phone, email, or in person
  • Proficiency in written and verbal communication is a must as successful candidate will communicate with internal and external stakeholders
  • Freedom to create plans, incentives and initiates within approved budget
  • Proficiency in Excel and analyzing reports from a sales opportunities perspective
  • Believes in having fun and being creative in the workplace
  • Is always learning and growing

Must Understand:

  • Performance based goal setting, coaching and engagement incentives while balancing real time delivery of metrics
  • What makes an effective coaching conversation
  • How to enable motivation in others
  • The art of enticing delivery, and negotiation
  • Skill in PowerPoint, Word, Excel, and Microsoft Outlook are an asset
  • Maintaining professional and ethical standards
  • Call centre environment and balancing overall needs of the business
  • Coachable and open to constructive criticism

Day in the Life:

  • Handle IB calls, and deliver extraordinary customer solutions
  • Engage in "on-site" training initiatives for the team; i.e. Sales Huddles or Team Incentives
  • Continuously contributing to a wow-call library by setting the standard for program level success
  • Partner with internal/external teams to ensure training materials & documentation is current and relevant given market changes and evolution of sales practices
  • Measure, evaluate and track activity, observations and performance metrics to demonstrate improvements
  • Participate in weekly client meetings and/or QBRs


  • Work experience as a Sales Coach, Sales Trainer or similar role is an asset
  • Work experience in a sales environment is a must
  • Exceptional sales skills with proven success, and KPI driven
  • Customer centric, responsive with high sense of urgency in meeting timelines
  • Proficient with MS Office (Excel, Word, PowerPoint)
  • Understanding of Balance Protection as a product offering in the financial industry is an asset
  • Understanding of RBC Inbound Sales Activation role is an asset

Millennium1 Solutions is an equal opportunity employer and welcomes and encourages applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the selection process.