Description

• Plans, manages, and coordinates all aspects of complex utility solutions within the Power Rent business.
• Manages and monitors the projects time schedule to guarantee the project will be delivered and ready for startup on schedule.
• Acts as the site supervisor and primary interface with utility site leader (customer) and/or other partners engaged in deploying utility support.
• May require afterhours, weekends and frequent overtime.
• As required, can answer most technical questions and application questions with respect to Caterpillar power systems and other related products for consulting engineers, electrical contractors, salesman, and the service department.
• Assists service staff and technicians with troubleshooting and resolution with product issues.
• May require standby support for technicians and availability to respond onsite during emergencies.
• Prepares job safety plan and verifies all safety protocols are adhered to.
• Performs customer service duties to establish positive, cooperative working relationships with service technicians, customers, and internal staff.
• Assures working conditions offer the safest practices and cares for the safety of all parties involved in the projects.
• Manages product improvements as they become available.
• Elevates high priority issues and customers to Manager, Technical Services, and Caterpillar Service Reps.
• Acts as the project coordinator for all load in and load out operations.
• Act as a technical advisor for our sales department during complex projects or developing new relationships.
• Conducts “Pre-Flight” walk throughs.
• Assists management team with utility equipment purchases and lifespan determination, Is an expert in utility equipment and operations.
• Builds and plans training for utility technicians. Provides training to technicians in a growing role. Basic information to Mastery level.
• Performs related duties as required.

• Acts as major contributor in accomplishing the department’s financial goals, sharing responsibility for all results such as profitability, expense management, customer satisfaction, rework, quality, turnover, and employee satisfaction.
• Participates in meetings, seminars, and training sessions to obtain information on new products to better provide technical assistance.
• May require out of state and overnight travel.

• Bachelor’s degree in related technical field (EE) or equivalent years of related experience
• 5+ years of work-related experience in a technical role requiring deep expertise in system-level design, deployment, operation, and maintenance of generators, switchgear, synchronization controls, and other grid support or micro-grid systems.
• 1-3 years of management or leadership experience
• 1-3 years of client management and/or vendor relationship management experience
• Working knowledge of NFPA 70E and related standards for working on or around energized and high voltage electrical systems
• Ability to take ownership of processes and equipment through excellent knowledge of the product and the market.
• Ability to work with minimal direction utilizing strong problem-solving skills and project management skills.
• Ability to adapt to changing environments and industry needs to uphold professionalism with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates, and customers.
• The ability to be certified as a Power Analyst with excellent repair judgment and an excellent knowledge of grid tie technology and systems.

• 5 years or more of management or leadership experience
• 5 years of client management and/or vendor relationship management experience
• PMP Certification
• OSHA 10 or 30HR
• Minimum 5 years’ of electric utility project management or leadership experience

• Excellent customer service skills with a solid understanding of price, quality and turnaround; practicing and maintaining mutual expectations with customers on all three
• Strong leadership skills, including creative thinking, decision making, goal setting and delivering results on projects and assignments
• Strong multitasking abilities, detail-oriented and self-motivated
• Strong interpersonal skills and ability to manage conflict in a win/win style
• Excellent communication skills, including – verbal, written and listening skills
• Excellent self-motivation and organizational skills
• Professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers, subordinates and people at all levels inside and outside the organization
• Strong computer skills experience with Microsoft Office (Outlook, Word, Excel, and PowerPoint), and the ability to learn CAT/MacAllister/Michigan Cat systems
• Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment.
• Ability to work in a fast-paced, high-pressure, deadline driven environment. 

• Regular Day Travel (up to 90%)
• Occasional overnight travel (less than 5%)
• Occasional confined sitting (at computer, in car, etc.)
• Regular non-confined sitting (able to move about at will.)
• Frequent standing or walking
• Frequent rapid use of arms, hands or fingers, in handling or manipulating objects, or operating equipment, tools and/or instruments requiring fine eye-hand coordination.
• Regular repeated bending, crouching, stretching, or crawling.
• Regular unaided lifting of objects up to 20 pounds; Occasional unaided lifting of objects up to 50 pounds
• Occasional climbing on ladders, equipment, etc.
• Frequent use of near vision acuity. Must be able to identify and distinguish colors and able to use peripheral vision.