Customer Service Rep

additional testing 1 Jacksonville, Florida

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Description

What Will You Do:

  • Provide email and phone support to customers to ensure their success
  • Work with customers to understand goals and business processes
  • Provide expert knowledge of our application to the customer
  • Participate in the design of automating features in Jobvite
  • Drive to continually improve our internal process for customer care
  • Identify, troubleshoot and resolve issues encountered by users, confirm and report bugs
  • Document issues using case format in our CRM system and defects in our bug tracking tool
  • Act as a liaison between our Product Management and Engineering teams
  • Collaborate with other employees by providing important customer feedback, process-improvement suggestions, new troubleshooting tips and other actions that involve improving our product
  • Develop technical solutions to be posted to both internal and external knowledge base

What Will You Bring:

  • A 4 year degree and/or 5+ years of demonstrated industry experience
  • Prior applicable experience in a technical support or professional services environment
  • Technical competence including general understanding of IT and enterprise software, specifically ASP (“on-demand”, SaaS), networking, hardware, and implementations
  • Working knowledge of enterprise integrations including batch interfaces and Web Services
  • IT systems and networking experience with exposure to underlying security issues
  • Demonstrated analysis, problem solving and troubleshooting expertise
  • Solid understanding of Internet technologies, web servers and web proxy servers
  • Ability to multi-task and perform effectively under pressure
  • Comfortable interacting with all levels of management and roles within the client organization
  • Ability to effectively prioritize and escalate customer issues as required
  • Excellent communication and presentation skills to effectively explain a solution to a customer's problems
  • Detailed, organized and results oriented
  • Ability to learn and assimilate technical information quickly
  • Enthusiasm, strong work ethic and a positive attitude
  • PMP and Salesforce experience a plus

What Will You Get:

  • Competitive salary
  • Medical/Dental benefits
  • Solid late stage stock options
  • PTO
  • Paid Holidays
  • An experience you will cherish forever

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We are an E-Verify employer where mandated by State or Federal contracts.

For more information, please click on the following links:
E-Verify Participation Poster: English | Spanish
E-Verify Right to Work Poster: English | Spanish

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