Senior Branch Leader
Description
Job Title: Senior Branch Leader | Department: Station |
MTA Agency: LIRR | Primary Location(s): Various |
Rate: $ 61.7950* (See Wage Progression Chart) | Position Classification: Safety Sensitive |
Union Affiliation: Transportation Communication Union (TCU) | Closing Date (if applicable): 10/16/2025 |
About your agency: Chartered in 1834, the Long Island Rail Road (LIRR) is the largest, busiest, and oldest continuously operating commuter railroad in the United States. In 2024, this 24/7/365 operation served 75.5 million riders on a system that stretches nearly 120 miles – from Penn Station and Grand Central Madison in Manhattan to Montauk on the eastern tip of Long Island. | |
JOB SUMMARY:
Ensure through effective management the highest quality station environment for customers. This position manages the operation of all cleaning services and maintenance inspections at branch line stations and assigned employee facilities. This position also manages the supervision of station ticket office personnel including scheduling, overtime and adherence to ticket selling policies and procedures. This position must work with customers, commuter/community groups, local government officials and other agencies/departments to address station needs and provide guidance and direction in terms of station maintenance activities as it impacts the customer experience.
Manage and ensure employees comply with time and attendance policies, including the effective management of overtime expenditures, including site audits, which may be performed during incumbent's non-scheduled work hours.
DUTIES AND RESPONSIBILITIES:
- Manage the efficient cleaning operation at specific Branch Line stations. This includes managing third party cleaning contracts as well as a cleaning staff of nearly 100 employees; prepare monthly power wash and heavy-duty cleaning schedules and issue monthly performance reports. Oversee department's vehicle fleet, ensure all vehicles are being utilized in accordance with corporate policies. Manage schedules for preventative maintenance, repairs and other issues causing vehicle downtime. Also includes managing snow removal at five major station locations.
- Manage the efficient operations at specific branch line stations. This includes but not limited to managing the station inspection program, which ensures maintenance requests are addressed timely', representing the Stations Department on all operating and capital station improvement projects, which includes reviewing design documents and acceptance of completed work, and managing other customer-related activities/services such as track work busing programs.
- Develop, maintain and distribute monthly reports relating to cleaning and inspection maintenance records. Develop station strategies with various departments with regards to maintenance standards expected by our customers. Research and develop latest technology to assist in gathering maintenance data.
- Manage the efficient ticket office operations at specific branch line stations, ensuring compliance and adherence to ticket selling policies and procedures.
- Prepare, control and adhere to operating budget, set performance standards and measurements, minimize overtime, increase employee availability and administer contracts.
- Ensure compliance with system safety programs to include follow-up on employee accidents, employee counseling, and employee education enforcement of safety rules. Complete facility/vehicle inspections, correct deficiencies or report unsafe conditions to responsible department. Promote diversity and respect in the workplace. Develop and motivate management and represented employees.
- Meet and interact with customers, commuter groups, community groups and local government officials and investigate and respond to customer complaints to learn of concerns and issues, resolve problems, provide feedback and be the direct manager contact
- Respond to service disruptions and/or emergencies on a 24/7 basis as required and implement contingency plans when warranted. Manage the on-site Station Operations response to such disruptions.
- Select, develop and motivate personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling. Responsible to initiate and discuss with Directors all progressive discipline of employees when necessary. Review performance of staff. Promote safe work practices and provide safe working conditions. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.
- Ensure a safe working environment and adherence to guidelines of company safety policies and procedures. Lead by example. Perform other assignments as requested by senior Management
REQUIRED EDUCATION AND EXPERIENCE:
- Bachelor's degree in Business, Engineering, Computers or related field. Demonstrated, directly related, progressively responsible equivalent management/supervisory experience (approximately 11 years) and education may be considered in lieu of the degree.
- Must be a seasoned customer service and operations manager (approximately 7 years) with operating and financial accountability/responsibility in a unionized environment within the transportation industry.
- Must have experience managing a budget and a staff.
- Must possess knowledge of operating budgets, contract policies and procedures, and collective bargaining agreements.
- Must have extensive knowledge of all station operations including cleaning operations and emergency action plans.
- Must have knowledge of Ticket Selling operations and governing procedures.
- Must have experience developing technical requirements and policies and procedures.
- Must have extensive knowledge of personal computer applications to include Word, Excel, Access, PowerPoint and LIRR's Revenue Central Support Systems (CSS)
- Must have a proven record of effectively assessing complex problems, developing strategic solutions and effectively and efficiently implementing corrective action plans.
- Must be a self-starter who is able to meet deadlines and demanding changes. Must have the ability to work with limited direction and support.
- Must possess analytical, leadership and problem-solving skills with ability to manage project teams.
- Must be able to demonstrate strong, effective, managerial, human relations, interpersonal and communication skills.
PREFERRED QUALIFICATIONS:
- MBA in related field.
- Facilities maintenance and engineering background.
WAGE PROGRESSION:
New Hire Wage Progression for Employees hired on or after 9/25/2014:
Rate: $ 61.795000 is the 100% hourly rate of pay.
80% - 1st 365 days of compensated service.
80% - 2nd 365 days of compensated service.
85% - 3rd 365 days of compensated service.
90% - 4th 365 days of compensated service.
90% - 5th 365 days of compensated service.
95% - 6th 365 days of compensated service.
100% - After 365 days of compensated service.
New Hire Wage Progression for Employees Hired Prior to 9/25/2014:
Rate: $ 61.795000 is the 100% hourly rate of pay.
80% - 1st 365 days of compensated service.
85% - 2nd 365 days of compensated service.
90% - 3rd 365 days of compensated service.
95% - 4th 365 days of compensated service.
100% - After 1,460 days of compensated service.
95% - 4th 365 days of compensated service.
100% - After 1,460 days of compensated service.
BENEFITS:
- Commuting Assistance – based on operating MTA agency (complimentary transportation pass within the MTA’s jurisdiction and tax-advantaged accounts)
- Low Premium – High Quality Health Insurance Plans (lifetime coverage for eligible retirees and their dependents)
- Pension plans and retirement savings accounts for eligible employees
- Generous Paid Time Off and Holidays provided.
- Tuition Reimbursement for eligible employees
- Employee Assistance Programs
- MTA Exclusive Employee Discount Programs
- Work Life Services team and Office of the Chaplains unit
- Employee Resource Groups
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- Layout 1 (mta.info)
OTHER INFORMATION:
- Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
- Actual salary offers may vary based on individual work experience. The annual salary range is subject to change and may be modified at the company’s discretion.
- Employees driving company vehicles must complete defensive driver training once every three years for current MTA drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.
- Current employees should be in their current position 12 months prior to starting a new role and must possess a satisfactory work history,
- including attendance and discipline record.
- Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page
- LIRR: In addition to meeting the minimum requirements of the position, the selection process may include but is not limited to, a pre-screening assessment (i.e., physical, written, and/ or practical evaluation) and interview. Candidates forfeit further consideration in the process if they fail to participate in any step of the process when scheduled. Make-up dates/times will not be given. In addition, LIRR employee applicants must be in their current position for the 12 months immediately preceding the close date of this posting and must possess a satisfactory work history, including attendance and discipline record. A record of more than ten sick days without medical documentation in two of the last three years is considered unsatisfactory attendance. Not all qualified applicants are guaranteed an interview due to the competitive selection process. A medical examination and safety-sensitive drug/alcohol test may also be required.
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EQUAL EMPLOYMENT OPPORTUNITY/ADA DISCLAIMER:
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
If you require reasonable accommodation for a medical condition or disability to participate in the job application or interview process, please notify your MTA representative once you have been contacted regarding the role.