Metropolitan Transportation Authority Careers

JOB SUMMARY

Oversee and manage the safety-critical processes and procedures for the Operations Control Center (OCC), ensuring compliance with all Metro-North Railroad (MNR) operating and safety rules, as well as federal regulations, including supporting the  implementation and ongoing management of the (MNR) Certification of Dispatchers Program in accordance with 49 Code of Federal Regulations (CFR) Part 245.

DUTIES AND RESPONSIBILITIES

• Monitor and evaluate performance, certifications and qualifications of Rail Traffic Controllers (RTC’s) as per 49 CFR 245.
• Develop with operations control center and other departments corrective actions for identified deficiencies; manage, track, and monitor the implementation of corrective actions. Document observations; develop instructional paths for employees re-integrating into work force. Provide feedback, reinstruction and initiate disciplinary actions as required. Maintain confidentiality of employee certification files and records.
• Periodically review the adequacy of MNR guidelines, rules, Standard Operating Procedures (SOPs), Emergency Operating Procedures, General Orders, Bulletins and Notices affecting the operations of the control center. Regularly conduct targeted audits of safety-critical tasks performed by rail traffic controllers (RTC’s) and evaluate compliance with all established policies and procedures.
• Assist with maintaining and updating the Rail Traffic Controller (RTC) Manual, ensuring clear and complete instructions specific to RTC Operations.
• Oversee monthly inter-departmental radio review meetings and analyze rail traffic control (RTC) communication review and CFR217.9 failure data for the RTC’s.
• Gather, review, and analyze safety deficiency data; attend regular meetings with other departments.
• Assist as needed, with the implementation of safety-critical software and hardware upgrades to the OCC system such as Positive Train Control (PTC), Enhanced Employee Protection System (EEPS) and Plate Order Protection System (POPS).
• Investigate MNR operational incidents directly related to the OCC.
• Select, develop, and motivate staff and provide career development for team members. Provide effective coaching and counseling. Manage team and individual performance. Create a professional environment that respects individual differences and enables staff to develop and contribute to their full potential.
• Additional duties as required. 

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of 49 CFR 245 and MNR 245 submission.
• Knowledge of rail Operations Control Center (OCC) dispatching operations, MNR operating rules, MNR safety rules.
• Ability to perform audit and inspection of human-machine interface systems.
• Strong organizational and coordination skills with thorough knowledge of administrative functions including the ability to work independently and/or simultaneously on multiple tasks.
• Must be proficient in Microsoft Office to include Excel, Word, and Power Point.
• Must possess strong verbal, presentation, and written communication skills and able to communicate effectively with various departments and levels of management throughout Metro-North and other MTA Agencies.
• Must be able to maintain a high degree of confidentiality and discretion • Must be able to adjust work schedule to accommodate special projects as necessary, including periodic night shifts and weekend coverage.
• Must be able to respond to emergencies 24 hours a day, 7 days a week.
• Must possess a valid driver’s license

REQUIRED EDUCATION AND EXPERIENCE

• Associate’s degree in Safety, Auditing, Risk Management, Transportation or related field.  Demonstrated equivalent experience, education and/or technical credentials to include two (2) years of related experience may be considered in lieu of degree.
• Minimum five (5) years of Transportation Operations experience in a safety-sensitive position with a minimum of two (2) years’ experience in auditing and/or quality assurance.
• Minimum three (3) years of experience supervising and/or managing staff and crews, process, or projects.

The following is/are preferred: 

• Working knowledge of Metro-North Railroad Physical Characteristics.
• Professional Certifications such as Certified Quality Auditor, Associate Safety Professional (ASP) or Certified Safety Professional (CSP).
• Working knowledge of applicable federal, state, and local regulations including the Federal Railroad Administration (FRA).
• Familiarity with Positive Train Control (PTC), Enhanced Employee Protection System (EEPS) and Plate Order Protection System (POPS).
• Microsoft Access.

BENEFITS

• Commuter Assistance – based on operating MTA agency (complimentary transportation pass within the MTA’s jurisdiction and tax-advantaged accounts)
• Low Premium – High Quality Health Insurance Plans (lifetime coverage for eligible retirees and their dependents)
• Pension Plans and Retirement Savings Accounts for eligible employees
• Generous Paid Time Off and Holidays provided.
• Tuition Reimbursement for eligible employees
• Employee Assistance Programs
• MTA Exclusive Employee Discount Programs
• Work Life Services team
• Employee Resource Groups
• Managerial Benefits

OTHER INFORMATION

• Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
• Actual salary offers may vary based on individual work experience. The annual salary range is subject to change and may be modified at the company’s discretion.
• Employees driving company vehicles will be subject to License Monitoring and must complete defensive driver training once every three years for current MTA drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.
• Current employee applicants should be in their current position 12 months prior to starting a new role and must possess a satisfactory work history, including attendance and discipline record.

EQUAL EMPLOYMENT OPPORTUNITY/ADA DISCLAIMER

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers and encourage qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

If you seek a reasonable accommodation for a medical condition or disability, or for a religious practice or observance, to participate in the job application or interview process, please notify your MTA representative once you have been contacted regarding the role.