Staff Analyst Series (Paratransit)
Description
Title: Staff Analyst Series | Department: Paratransit |
Authority: MABSTOA | Division/Unit: Fraud Detection Unit/3046 |
Work Location: 33-00 Northern Blvd, Long Island City, NY 11101 | Hours of Work: 8am - 4pm |
Compensation: | Associate Staff Analyst (OA – Represented by TWU): Min:- Max: $93,453- $121,004 Staff Analyst II (OA – Represented by TWU): Min: $82,673 – Max: $92,077 Staff Analyst I (OA – Represented by TWU): Min: $71,203 - Max: $84,295 |
Deadline (if Applicable): | Until Filled |
Reporting Manager (If Applicable): | Director, Paratransit Fraud Detection |
POSITION SUMMARY
The incumbent will serve as a key member of the Fraud Detection Unit, responsible for identifying, analyzing, and investigating suspected fraudulent activity related to Paratransit services, their primary focus will be on customer-related cases. This includes reviewing trip data, usage patterns, and customer records to detect anomalies and potential abuse.
The incumbent will serve as a key member of the Fraud Detection Unit, responsible for identifying, analyzing, and investigating suspected fraudulent activity related to Paratransit services, their primary focus will be on customer-related cases. This includes reviewing trip data, usage patterns, and customer records to detect anomalies and potential abuse.
The role involves conducting thorough investigations by verifying activity with customers, vendors, and internal stakeholders; documenting findings in a clear and defensible manner; and recommending appropriate corrective or enforcement actions based on Paratransit’s established policies.
The incumbent will collaborate closely with other Paratransit units to ensure accurate information sharing, proper documentation, and consistent application of policies and procedures. The position plays a critical role in safeguarding the paratransit systems integrity, improving operational efficiency, and ensuring equitable service delivery.
RESPONSIBILITIES
- Demonstrates strong independent initiative with excellent time management skills to meet deadlines.
- Exercises sound judgment and professionalism when handling sensitive and confidential investigations.
- Ability to manage and prioritize multiple investigations with competing deadlines.
- Strong interpersonal skills with the ability to work effectively across all organizational levels.
- Excellent verbal and written communication skills, including the ability to present investigative findings clearly.
- Highly analytical with a strong investigative mindset and keen attention to detail.
- Experience handling complex cases involving operational, financial, and customer-related considerations.
- Knowledge of NYCT and/or Paratransit operations preferred.
EDUCATION AND EXPERIENCE
Associate Staff Analyst
Associate Staff Analyst
1. A master’s degree from an accredited college or university in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies, or a Juris Doctor degree from an accredited law school, and one year of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management, or in a related area; or
2. A baccalaureate degree from an accredited college or university and three years of satisfactory full-time professional experience in the areas described in "1" above; or
3. An associate degree or completion of 60 semester credits from an accredited college and five years of satisfactory full-time professional experience as described in “1” above; or
4. A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and seven years of satisfactory full-time professional experience as described in “1” above; or
5. A combination of education and/or experience equivalent to “1”, “2”, “3”, or “4” above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least one year of experience as described in “1” above.
Staff Analyst I & Staff Analyst II
1. A master’s degree from an accredited college or university in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, or urban studies, or a Juris Doctor degree from an accredited law school; or
2. A baccalaureate degree from an accredited college or university and two years of satisfactory full-time professional experience in one or a combination of the following areas: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area; or
3. An associate degree or completion of 60 semester credits from an accredited college or university and four years of satisfactory full-time professional experience as described in "2" above: or
4. A four-year high school diploma or its educational equivalent and six years of satisfactory full-time professional experience as described in "2" above; or
5. A combination of education and/or experience equivalent to "1", "2", "3", or "4" above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college or university for one year of experience. However, all candidates must have a high school diploma.
1. A master’s degree from an accredited college or university in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, or urban studies, or a Juris Doctor degree from an accredited law school; or
2. A baccalaureate degree from an accredited college or university and two years of satisfactory full-time professional experience in one or a combination of the following areas: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area; or
3. An associate degree or completion of 60 semester credits from an accredited college or university and four years of satisfactory full-time professional experience as described in "2" above: or
4. A four-year high school diploma or its educational equivalent and six years of satisfactory full-time professional experience as described in "2" above; or
5. A combination of education and/or experience equivalent to "1", "2", "3", or "4" above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college or university for one year of experience. However, all candidates must have a high school diploma.
DESIRED SKILLS
- Strong organizational, analytical, and problem-solving abilities.
- Proficiency in databases and analytical/reporting tools such as ADEPT, Power BI, Microsoft Excel, Word, Outlook, CASSIE, and Genesys.
- Ability to analyze large datasets and translate findings into actionable insights and recommendations.
- Experience conducting customer-focused investigations and identifying patterns of misuse or fraud.
- Strong documentation skills with the ability to maintain accurate, detailed, and audit-ready records.
- Working knowledge of Paratransit policies, procedures, and service operations preferred.
Special Note:
To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in "2" above.
Other Information
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.