Metropolitan Transportation Authority Careers

JOB TITLE:                         Director, Compliance Support

SALARY RANGE:               $130,000-$140,000

HAY POINTS:                     805

DEPT/DIV:                         Safety, Security, and Environment - Occupational Health Services

SUPERVISOR:                   Senior Director, Drug and Alcohol Programs

HOURS:    9:00am - 5:30pm

LOCATION:                        300 Cadman Plaza West, Brooklyn, NY 11201 *

*This position is eligible for telework which is currently one day per week.  New hires are eligible to apply for telework 30 days after their effective date of hire.

SUMMARY:

Reports to the Senior Director of Drug & Alcohol Programs and collaborates with other direct reports and peers.  Supports and secures relationships with vendors, business partners and other departments.  Supports drug/alcohol testing functions compliance with Title 49 Part 40 (Procedures for Transportation Workplace Drug and Alcohol Testing Programs), as well as DOT mode regulations.   

The Director is  responsible for (1) ensuring the sustainability of all Drug & Alcohol Programs processes and related functions, (2) collaborating with stakeholders across MTA Agencies to ensure business processes and technology align with OHS objectives and responsibilities mandated by federal regulation and MTA policy, (3) identifying and effecting business process/technological improvement initiatives, (4) ensuring drug/alcohol testing and DER (Designated Employer Representative) responsibilities for contractors of MTA agencies are effectively and consistently maintained, and supporting accounts payable and procurement tasks/objectives.

RESPONSIBILITIES:

• In support of ensuring compliance with MTA policy and applicable regulations, achieving business objectives, and optimizing production efficiency:
  • Assess Drug & Alcohol Programs business functions and related processes supporting regulated and non-regulated MTA drug/alcohol testing programs.
  • Develop strategies to address gaps, underperformance, and to eliminate waste.
  • Develop and maintain a Drug & Alcohol Programs roadmap to record and manage deployment of strategic initiatives.
  • Document and maintain Drug & Alcohol Programs procedures, and provide strategic communication, problem solving, and risk management expertise.
• Serving as Project Manager for the Senior Director, collaborate with OHS, Human Resources, Labor Relations, Technology, and other MTA stakeholder teams to:
  • Test and analyze business process/workflow/technology to validate continuing viability, and to identify areas for improving production efficiency.
  • Develop and present process maps, diagrams, and other content describing solutions to address process/technological gaps, workflow underperformance, as well as for continuous business improvement.
  • For each process/technological improvement initiative identified, collaborate with stakeholders to develop a resolution and implementation plan identifying key milestones, goals, timeline, and resources required to successfully complete each initiative.
  • Prepare training material and other documentation for employees/departments impacted by new/modified process/technology.
  • Publish status of improvement initiatives and implementation progress updates.
  • Following implementation, confirm new solution success by assessing output and metrics (e.g., turnaround, quality, productivity, employee satisfaction, etc.)
• Establish a foundation for driving a continuous improvement culture with MTA stakeholders by prioritizing/facilitating continuous improvement initiatives through a sustained cadence of strategic planning discussions.
• Oversee Drug & Alcohol Programs service agreements, accounts payable, and related procurement tasks/functions.
• Establish key performance indicators (KPIs) and routine reporting to inform senior OHS leadership of Drug & Alcohol Programs initiatives and to support business decisions.
• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES:

• Experience with continuous improvement/transformation methodologies, such as Lean, Six Sigma, Kaizen, Root Cause Analysis, Value Stream Mapping, etc.
• A strategic and analytical mindset with demonstrated ability in improving end-to-end processing.
• Ability to think both creatively and critically; willing to challenge the status quo.
• Ability to collaborate effectively with internal/external associates, synthesizing multiple points of view, and influencing leaders and peers to define/execute a coherent action plan.
• Able to understand operational needs and leverage data to identify trends, make decisions, develop solutions, document operational procedures, and effect change.
• Experience developing and implementing interdepartmental policies/standards/procedures.
• Experience in driving and managing change across multiple teams/departments/organizations.
• Strong organizational, time management, and team management skills.
• Strong administrative, planning, and project management skills.
• Strong analytical capabilities and quantitative skills.
• Strong verbal and written communication skills.
• Strong managerial skills to effectively direct professional staff to achieve short/long-term goals.
• Capable of working effectively in a high-profile/high-pressure environment.
• Working knowledge of Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint, as well as video web conferencing tools, such as Teams, Zoom, GoToMeeting, etc.

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Business Administration, Organizational Development, Industrial Engineering, Computer Science, or a related field.
• Five (5) years’ related experience, including at least three (3) years involving continuous process improvement/optimization, business process documentation, solution delivery, and data management/reporting.
• Three (3) plus years’ experience managing professional staff.

PREFERRED:

• Master’s degree in a related field.
• Familiarity with MTA operating rules, collective bargaining agreements, as well as MTA policies and system applications.

GENERAL:

• Attendance at annual industry conferences relative to workplace drug/alcohol testing and federal regulations is expected.
• Travel to various MTA locations is expected.
• Work outside of normal business hours (i.e., evenings, weekends, and holidays) may be required.

OTHER INFORMATION:

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.