Metropolitan Transportation Authority Careers

This position is eligible for teleworking, which is currently one day per week. New hires are eligible to apply 30 days after their effective hire date.    

Opening:

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Position Objective:

This position is responsible for handling all aspects of the Unemployment Insurance (UI) compensation program for New York City Transit and the Manhattan and Bronx Surface Transit Operating Authorities, including processing UI claims from the New York State Department of Labor, attending hearings, writing appeals, completing charge audits, and wage verification requests. Additional responsibilities include processing No-Fault (NF) motor vehicle claims and Reasonable Accommodation (RA) requests from employees.

Responsibilities:

• Assist the People team senior leadership with monitoring and implementing programs facilitated by other People towers such as Talent Acquisition, Workforce Planning, Policies, Organization Design, Succession Planning, Unemployment Insurance and No-Fault claims. Work with the HRBP team to respond to and meet HR business needs of clients.
• Provide human resources support to People team by assisting with, reasonable accommodation requests, vocational assistance, military leave, coordinate monthly Manager of Administration meetings, update and publish organizational charts, initiate background checks for internal recruitment, manage the hiring and monitoring of contingents oversee the process of employees in acting positions; manage hiring justification process; and approve PARs and PURs for the non-agreement workforce.
• Assist with the management and maintenance of databases to track metrics in different HR areas (e.g., recruitment status report, new hire tracking, medical scheduler, executive recruitment report, salary proposal log, rehire eligibility code to monitor progress, etc.).
• Review HRIS data to ensure accuracy and generates ad hoc queries to ensure data integrity.  Initiate and track related personnel actions (e.g., PARs, PURs) to ensure they are processed timely and accurately.
• Collect HR and organizational data to measure success: learn, iterate, and improve; analyze trends.
• Perform research and other duties as required to function as an integral member of the Agency HRBP team and MTA People (HR) department in accomplishing overall department goals and objectives.
• Identify, strengthen, and utilize communication networks throughout the Agency to determine and address employee needs and increase awareness of employee engagement priorities and programs.
• Contribute to a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.
• May participate and provide general support in employer sponsored events and/or programs such as recognition awards, Take Your Child to Work Day, Administrative Professionals’ Day, Team Building events, etc., assist with facilitating the development of new initiatives, and identifying opportunities for improvement.
• Perform other duties as required.

Qualifications:

Knowledge/Skills/Abilities:

• Practical working knowledge of at least one (1) of the following human resource disciplines: recruitment, compensation, performance management, employee relations, HRIS, or benefits.
• Familiarity with assisting in the administration of human resources programs with ability to effectively manage multiple responsibilities simultaneously within limited and specific time frames. 
• Ability to take initiative and be proactive with ability to identify needs and recommend solutions.
• Ability to interact with managers and employees at all levels in the organization, and to work as part of a team.
• Knowledge of relevant state and federal laws and regulations affecting related HR activities.
• Demonstrated proficiency in PeopleSoft (8.8 or above) or a similar HRIS system required; Microsoft Office Suite or comparable applications, i.e., Word, Excel, PowerPoint, and TEAMS; and ZOOM or similar virtual platforms.
• Proficiency in and/or ability to learn analytical and/or quantitative skills.
• Effective verbal and written communication and conflict management skills.
• Ability to work in a team-oriented and collaborative environment to develop more efficient and effective operations.
• Ability to learn quickly with a focus on high productivity and quality.
• Effective written and verbal communication skills and presentation skills.
• Strong interpersonal and customer service skills.
• Ability to manage, prioritize and balance multiple tasks with adherence to deadlines.
• High level of self-initiative and dependability; must possess positive, can-do attitude.
• Strong analytical and organizational skills.
• Ability to maintain high level of confidentiality.
• Experience developing, implementing, and/or administering policies and procedures.
• Strong problem solving, planning, analytical and decision-making skills.
• Ability to identify and resolve related issues and find solutions as well as establishing preventative measures for future occurrence.
• Ability to present resolutions to a variety of Human Relation issues. 
• Ability to build effective working relationships with client departments, establish strategic direction/change, and to effectively influence and mediate issues. Must be able to take initiative and be proactive with ability to identify and anticipate department needs and recommend solutions.

Required Education and Experience:

• Bachelor's degree.  An equivalent combination of education and experience may be considered in lieu of a degree.
• A minimum of three (3) years of Human Resources experience. A Master’s degree may be substituted for two years of work experience.

Preferred:

• SHRM or HRCI Certification

Other Information

May need to work outside of normal work hours (i.e., evenings and weekends)

Travel may be required to other MTA locations or other external sites.

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.