Metropolitan Transportation Authority Careers

This position is eligible for telework, which is currently available one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Summary

The Assistant Vice President of Operations Program Support & Resourcing has broad authority for decision-making, staffing, and budgeting in their functional area of responsibility. This position has decision-making authority over their functional area within broadly defined policies and objectives, including wide latitude to consider the development of plans, priorities, and processes to achieve goals.

In consultation with the Vice President of Operations Program Support & Resourcing, this position is responsible for the strategy and direction of their functional area and for developing and revising policies, practices, standards, and guidelines related to the functions, processes, and systems. 

Responsibilities

This role leads their functional area to support the MTA C&D Business Units effectively. 

Supports the Vice President, Operations Program Support & Resourcing, Project and Program Executive, C&D senior management, and the business units.

Typical duties may include:

Provide leadership within their functional area of responsibility, focusing on transforming administrative processes using an innovative approach to facilitate efficient and effective departmental operations and reflect full integration of all business units into unified processes. 

Ensure consistent implementation of established processes throughout the department.

Collaborate with C&D Business units and MTA C&D leadership to identify resource requirements (personnel and other than personnel) and support resolving resource needs for departmental operations.

Direct functional area activities to monitor, report, and ensure appropriate resource allocation. This may include responsibility for supporting efforts and resolving issues such as departmental human resources, personnel systems, procurement requests, budget requests, and contract management for departmental operations.

May direct a functional area responsible for oversight, facilitation, support, and tracking personnel needs, requests, and actions. 

Ensure effective coordination and liaison with C&D Business Units and C&D Leadership and the business units.

Ensure related data, reports, and systems are developed and maintained.

May direct management and resolution of complex employee/labor relations issues or high-priority requests be supporting Operations.

Lead provision and coordination of administrative support functions, including but not limited to some of the following areas: employee/labor relations, compensation, timecard/job charge management, facilities space management, non-revenue vehicle management, and equipment/supplies management.

Direct coordination with related parties throughout C&D and the MTA agencies.

Direct development, analysis, reporting, and maintenance of data and related systems required for effective operations within their functional area and support of departmental operations.

Ensure effective coordination and liaison with C&D business units and C&D leadership, as well as the business units, on issues such as training requests, audit responses, internal controls, etc.

Function as a subject matter expert within their area of responsibility. Regularly provide guidance and support to senior management.

Education and Experience

Bachelor’s Degree in Business Administration, Public Administration, Engineering, Architecture, Computer Science, or a related field.    

Masters preferred.

Must have a minimum of fourteen (14) years of related experience.

Must have a minimum of eight (8) years in a managerial or supervisory role in a large, multi-faceted organization.

Competences:

Significant experience in managing diverse administrative functions supporting the operations of a large organization.

Substantial experience in implementing MTA policies and practices related to human resources, procurement, payment processing, budget, labor relations, facilities management, timekeeping, and other administrative functions preferred.

Ability to manage complex, sensitive issues with the utmost confidentiality and judgment.

Excellent communication and interpersonal skills.

Demonstrated ability to build relationships and work collaboratively with internal and external stakeholders at all levels.

Demonstrated ability to work in a high-profile, high-pressure environment effectively.

Must have focus and ability to deliver results, organizational effectiveness, and continuous improvement.

Must be a proven leader as a change agent and creative/innovative thinker with the ability to align organizational goals with solutions to drive process improvements.

Must possess excellent team-building, listening, problem-solving, and prioritization skills.

Demonstrated proficiency in PeopleSoft, Microsoft Office Suite (including Word, Excel, Access, PowerPoint, and Outlook), Power BI, Teams, or similar applications.

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Selection Criteria

Based on evaluation of education, skills, experience, and interview.

How to Apply

MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are equal opportunity employers, including those with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.