Administrative Assistance (Level II) (HR Exams)
Description
Job Information
Administrative Assistance (Level II) (HR Exams)
First date of posting: 02/04/2026
Last date of posting: 02/25/2026
Authority: OA
Department: People
Division/Unit: HR Exams
Reports To: Exam Administration Senior Manager
Work Location: 300 Cadman Plaza, Brooklyn NY 11201
Hours of Work: 8am-4pm
Last date of posting: 02/25/2026
Authority: OA
Department: People
Division/Unit: HR Exams
Reports To: Exam Administration Senior Manager
Work Location: 300 Cadman Plaza, Brooklyn NY 11201
Hours of Work: 8am-4pm
Compensation
$55,272 New hire rate - OA represented by TWU L 100
Responsibilities
This position is responsible for analyzing, interpreting, and responding to customer e-mails, letters, phone calls inquiries and execute examination administrative tasks including, but not limited to the processing of exam applications, printing of test materials, and the administration of written exams and protest sessions. Use computerized systems and software to process and score tests and other general office correspondence. Candidate must be detail oriented, have excellent writing skills and demonstrate writing proficiency in a customer service environment, able to multi-task in a fast-paced customer contact center with the ability to perform extensive quality control. incumbent's duties will include, preparing reports, researching, and responding to customer issues, and participation in meetings with other team members. Attention to detail is a must, as well as ability to work in a team environment with all levels of staff and management. Perform special assignments as required. Will be required to work a flexible schedule including weekends as needed to administer exams.
Education and Experience
- A baccalaureate degree from an accredited college; or
- An associate degree from an accredited college and two (2) years of satisfactory, full-time paid clerical experience, at least one (1) year of which shall have been in a supervisory or administrative capacity; or
- A four-year high school diploma or its educational equivalent and four (4) years of satisfactory full-time paid clerical experience, at least one (1) year of which shall have been in a supervisory or administrative capacity; or
- Education and/or experience equivalent to "1" "2" or "3" above but all candidates other than those possessing a baccalaureate degree must possess one year of supervisory or administrative experience.
To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in "2" above.
Desired Skills
- Exceptional written and oral communications skills
- Excellent attention to detail and deadlines
- Proficient in ALL Microsoft applications and People Soft
- Excellent problem-solving skills and analytical ability
Other Information
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.