Metropolitan Transportation Authority Careers

Job Information: 

Position Summary:   

Operations Training is responsible for operation, technical and safety training for hourly and supervisory titles within the Department of Subways. The incumbent will be responsible for providing a wide range of professional functions to support the operation of the Service Delivery department of Operations Training, ensuring clear communication, incident tracking and reporting, and administrative efficiency.   

    
 Responsibilities include, but are not limited to:   

• Tracking the progress of and keeping accurate records for hourly/supervisory employees in Service Delivery training positions, including building and updating data dashboards for different training titles. 

• The candidate will perform analytical functions which include researching and analyzing data relating to operational procedures and operational infractions for service delivery titles. 

• Managing the status of projects and coordinating with executives across the agency to provide updates and timely submission of information utilizing charts, graphs, drawings and technical reports. 

• Develop and recommend procedural or process improvements. 

• Maintain schedules and calendars for the Service Delivery Training unit, including course dates, ongoing training, and time off. 

• Handle supply and technology ordering and distribution across the unit, which includes classrooms in Brooklyn, Manhattan, Queens, and the Bronx.  

• Utilize the PEETS-Probationary Evaluation Tracking System to monitor extensions, terminations and to ensure evaluations are performed in a timely manner. 
• Manage, troubleshoot, and maintain internal software, hardware, and cloud-based collaboration tools (e.g., Google Workspace, Microsoft 365, Slack).
• Automate routine administrative workflows and reporting using tools like Excel macros, basic SQL, or workflow automation software (e.g., Power B.I).
• Maintain and update company databases, CRM systems, and digital file repositories with strict data integrity and security protocols.
• Manage complex executive calendars, coordinate cross-functional meetings.
• Oversee office inventory, order supplies, and coordinate equipment maintenance with external vendors.
• Generate, analyze, and distribute weekly or monthly operational reports using advanced spreadsheet functions. 

• Track project milestones, record detailed meeting minutes, and follow up with team members on pending action items.

 Desired Skills:   

• Excellent interpersonal, written, and verbal communication skills 

• Proficient in Microsoft office (Word, Access, Excel, and PowerPoint) 

• Ability to function independently with limited work direction. 

• Must possess strong analytical and problem-solving skills to identify problems. 

• Must possess good decision-making skills with a high degree of professional integrity and ethics. 

• Possess superior ability to pay attention to details and be thorough in completing work tasks. 

• Knowledge of NYCT Department of Subways preferred. 

• Excellent written, verbal and interpersonal skills. 

• Proficient with Microsoft Office applications (Outlook, Access, Word, Excel; PowerPoint and Teams) 

• Strong problem-solving and data analysis skills. 
• Major(s) Preferred: Business Management, IT and Related Fields, HR and Related Fields, Transportation Management, Computer Science, Data Science, or Instructional Design & Technology, Educational Technology, Communications, Information Technology, or related field. 

 Education and Experience: 

Assistant Transit Management Analyst I and II: 

• A master's degree from an accredited college or university in business administration, public administration, public policy, engineering, engineering technology, economics, architecture, mathematics, physics, computer science, finance, accounting, transportation planning, industrial psychology, urban planning/studies, human resources management, labor relations, operations research, security management or in a related area, or
• A baccalaureate degree from an accredited college or university and two years of satisfactory full-time professional experience working in budget administration, accounting, economic or financial administration, engineering, in management or methods of analysis, operations research, organization research or program evaluation, personnel or public administration, staff development, employment program planning or administration, security management; or general administration. 

Associate Transit Management Analyst: 

• A master's degree from an accredited college or university in business administration, public administration, public policy, engineering, engineering technology, economics, architecture, mathematics, physics, computer science, finance, accounting, transportation planning, industrial psychology, urban planning/studies, human resources management, labor relations, operations research, security management or in a related area, and one (1) year of full‐time satisfactory professional experience working in budget administration, accounting, economic or financial administration, engineering, in management or methods analysis, operations research, organizational research or program evaluation, personnel or public administration, staff development, employment program planning or administration, security management; or general administration; or 
• A baccalaureate degree from an accredited college or university; and three years of full-time satisfactory experience as described in "1" above 

SELECTION METHOD  

Based on evaluation of education, skills, experience, interview, and written assessment. 

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal. 

 OTHER INFORMATION 

Appointment may be at a comparable level to current level of selected candidate. (If necessary) 

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker. 

For 55-a eligible titles: Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page

TA APPLICANTS MUST BE IN A PERMANENT CIVIL SERVICE STATUS IN THE TITLE(S). IF YOU ARE ON AN ESTABLISHED LIST, YOUR LIST NUMBER MUST BE REACHABLE TO BE CONSIDERED FOR APPOINTMENT. The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities. 

ADDITIONAL INFORMATION 

Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve. 

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”). 

HOW TO APPLY 

Qualified applicants can submit an online application by clicking on the ‘APPLY NOW’ button from either the CAREERS page or from the JOB DESCRIPTION page. 

If you have previously applied online for other positions, enter your Username and Password.  If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a Username and Password; then click on the REGISTER button.  

EQUAL EMPLOYMENT OPPORTUNITY 

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. 

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.