Agent-Extra
Description
Title: Agent-Extra
Department: Stations
Re-Post Date: 12/19/2024
Close Date: 01/03/2025
Hay Point Evaluation: N/A
100% Hourly Rate of Pay: $44.238 - $51.078
Position Classification: Safety Sensitive
Location: Varies
Reports To: Varies
Union Affiliation: Transportation Communications Union (TCU)
Summary:
Department: Stations
Re-Post Date: 12/19/2024
Close Date: 01/03/2025
Hay Point Evaluation: N/A
100% Hourly Rate of Pay: $44.238 - $51.078
Position Classification: Safety Sensitive
Location: Varies
Reports To: Varies
Union Affiliation: Transportation Communications Union (TCU)
Summary:
This position is responsible for ensuring the proper application of Company policies and
procedures as they pertain to the collection and reporting of revenue at stations within
jurisdiction. Supervise and coordinate the activities and performance of Stations
Department employees within jurisdiction. Provide a safe environment for our employees
and customers.
procedures as they pertain to the collection and reporting of revenue at stations within
jurisdiction. Supervise and coordinate the activities and performance of Stations
Department employees within jurisdiction. Provide a safe environment for our employees
and customers.
Responsibilities:
Responsibilities may include but are not limited to:
Responsibilities may include but are not limited to:
- Ensure the proper application of Company policies and procedures as they pertain to the collection and reporting of revenue at stations within jurisdiction.
- Supervise and coordinate the activities and performance of Stations Department employees within jurisdiction.
- Ensure that employees adhere to departmental safety guidelines. Conduct safety inspections, report all deficiencies and monitor and follow up on corrective action.
- Responsible for order, issuance of inventory, and record maintenance for ticket stock at stations within jurisdiction.
- Ensure that employees under their jurisdiction provide excellent customer service and support.
- Required to wear a uniform which may include a blazer, sweater, shirt, trouser, tie, scarf, and safety shoes.
Qualifications:
- A four-year high school diploma or its educational equivalent (GED or TASC) approved by a State's Department of Education or recognized accredited organization.
- Three years of recent experience as a qualified Ticket Clerk or related ticket selling machine experience in the Stations Department.
- Minimum of five years of customer service experience.
- Ability to demonstrate effective oral and written communication skills, as well as strong interpersonal skills to effectively supervise employees and deal with customers.
- Must possess and demonstrate effective customer service skills.
- Must be willing to accept responsibility for others and demonstrate supervisory capabilities.
- Required to wear minimum Level D type protective clothing (as prescribed by OSHA regulations) which includes, but is not limited to, safety shoes and full-length pants.
Other Information
In addition to meeting the minimum requirements of the position, the selection process may include, but is not limited to, a pre-screening assessment (i.e., physical, written and/ or practical evaluation) and interview. Candidates forfeit further consideration in the process if they fail to participate in any step of the process when scheduled. Make up dates/times will not be given. In addition, LIRR employee applicants must be in their current position for the 12 months immediately preceding the close date of this posting and must possess a satisfactory work history, including attendance and discipline record. Absence control violation(s) or more than ten sick days without medical documentation in two of last three years is considered unsatisfactory attendance. Not all qualified applicants are guaranteed an interview due to the competitive selection process. A medical examination and safety sensitive drug/alcohol test may also be required.
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.