Metropolitan Transportation Authority Careers

This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Summary

The Assistant Director of Project Management is responsible for managing OMNY services related project and task delivery within the OMNY Service business unit in the MTA Construction and Development (C&D) Delivery Department.  This position is responsible for project management activities that ensure project delivery is safe, efficient, on schedule, within budget, and per project documents, contractual requirements, and relevant policies, procedures, standards, and guidelines.

This position involves providing support across multiple areas of the department. This means you’ll be contributing to various functions and projects to ensure overall departmental success and cohesion. The various functions and projects will fall into the areas described here:

Service Assurance: This area is responsible for OMNY customer experience and quality of design, development, and testing of its customer-facing products and features.

Technical Assurance: This area is responsible for software, test lab and field services.

In the area of software, it includes software testing, including full integration of the backend and back-office subsystems, web, mobile apps, portals, interfaces, hosting and all other aspects that will become the production environment.

In the area of the OMNY test lab, it includes management of the OMNY Lab, Stage and Production test regions, all equipment in the test lab including set up, configuration, upgrades and testing, coordination of testing schedules and supervision of access to the lab.

In the area of field services, it includes management and tracking of all hardware related software issues and future OMNY device installations and relocations.

Business Assurance: This area is responsible for contract and commercial management, performance reporting, and business operations. This includes contract budgets, change orders, drafting contract letters, invoicing, management of 3rd party suppliers, PeopleSoft, procurement processes, and stakeholder coordination.

The Assistant Director of Project Management monitors project status, mitigates risk, and resolves project issues, consulting with and providing recommendations to senior management for critical issue resolution.  This position coordinates project delivery activities with C&D and operating agency personnel and manages staff, contractors, consultants, and agency forces in the safe and efficient execution of OMNY services related projects.

Responsibilities

Responsibilities include some or all of the following depending on the project or task:

The Assistant Director of Project Management is responsible for successfully managing and mentoring staff to deliver complex OMNY services projects.

Coordinate project activities through project close-out.

Monitor project performance against established baselines and pursue opportunities for improved performance.

Identify project issues and risks and ensure timely resolution and mitigation.

Recommend solutions to senior management for the resolution of critical issues.

Manage project activities to minimize the impact on agency operations and the public.

Coordinate project activities with the OMNY services business unit team and as needed the OMNY Delivery project team, C&D staff, contractors, consultants, MTA operating agency staff, and other stakeholders. 

Coordinate with MTA operating agency staff to ensure necessary actions, approvals, and resources are in place to support project delivery.

Ensure project activities follow established requirements and adhere to all relevant standards, guidelines, codes, regulations, policies, and procedures.

Ensure that safety and quality are an integral part of project operations.

Manage the preparation and monitor implementation of project plans, quality plans, and work plans. Coordinate with vendor services staff.

Manage project documentation to ensure quality, completeness, and accuracy.

Manage and monitor progress against project scope, schedule, and budget.

Work collaboratively with Finance, Development and Contracts throughout the project life cycle, including developing project scope, requirements, design criteria, and procurement packages, evaluating bids/proposals, negotiating change orders, and timely completing contractor/consultant evaluation process.

Review and approve contract invoices and other project charges based on established procedures.

Ensure that expenditures are adequately charged.

Manage comprehensive project document control and retention.

Manage the preparation of reports, presentations, research, and studies.

Manage the presentation of project reporting and coordination of audit/inquiry responses for MTA and external oversight bodies.

Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.

Education and Experience

Bachelor’s degree in Engineering, Architecture, Construction or Project Management, Business Administration, Transportation, Payments, or a related field.

Must have a minimum of eight (8) years of related experience.

Must have a minimum of four (4) years in the management of complex programs/projects or a supervisory role in a large, multi-faceted organization.

PMP and CCM Certifications are preferred.

Excellent communication and interpersonal skills.

Demonstrated ability to work in a high-profile, high-pressure environment effectively.

Must have focus and ability to deliver results, organizational effectiveness, and continuous improvement.

Must be a proven leader as a change agent and creative/innovative thinker to align business goals with solutions to drive process improvements.

Must possess excellent team building, listening, problem-solving, and prioritization skills.

Experience with audits, dashboards, development & reconciliation of operating budgets, KPIs, reports, SAP, and SQL SMEs desired.

Proficient computer skills (i.e., Windows environment, Microsoft Office, PeopleSoft, Oracle, etc.) and strong business administrative skills (i.e., presentations, report and letter writing, time management, etc.).

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Selection Criteria

Based on evaluation of education, skills, experience, and interview.

How to Apply

MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are equal opportunity employers, including those with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.