Office of the MTA Inspector General: Intake Officer
Description
Metropolitan Transportation Authority Office of the Inspector General
Job Title: Intake Officer
Salary Range: $51,123 - $63,904
Open & Closing Dates: Open until filled
Agency: Office of the Metropolitan Transportation Authority Inspector General
Location: New York City, New York
Hours: 37.5 per week; Full-Time – 8:30 a.m. to 5:00 p.m. (7.5 hours/day)
Office of the MTA Inspector General:
The Office of the Metropolitan Transportation Authority (MTA) Inspector General (OIG) was created in 1983 to provide independent oversight of the operations of the MTA. The MTA, which employs over 70,000 people, includes among other entities, New York City Transit, the Long Island Rail Road, Metro-North Railroad, MTA Bridges & Tunnels, Staten Island Rapid Transit, and MTA Construction & Development.
The OIG promotes safety, economy, and efficiency in MTA agencies and programs while also detecting and deterring waste, fraud, abuse, and misconduct. The OIG employs attorneys, auditors, analysts, investigators, data scientists, computer forensic specialists, and support personnel. The OIG has unrestricted access to all MTA records and has broad authority to subpoena documents and take witness testimony under oath. Exercising that authority, the OIG conducts management reviews, performance audits, and civil and criminal investigations.
As part of its investigations and audits, OIG identifies systemic vulnerabilities and makes recommendations. The OIG’s reports have resulted in reforms that have improved many aspects of MTA operations. When fraud, corruption and other illegal activities by MTA employees, contractors, and others who do business with the MTA are uncovered, the OIG works with prosecutors to pursue criminal charges.
Position Summary:
Under the general direction of the Director for Intake & Intelligence, the Intake Officer is responsible for receiving and analyzing complaints received by the OIG. The handling of a complaint is the most critical, challenging, and important way in which a complainant can be heard. Complaints are received by telephone, through the OIG website, by E-mail and in-person. The Intake Officer is tasked with understanding the importance of the complaint to the investigative process, analyzing the information provided in the complaint, conducting the necessary follow-up screening inquiry, short of an investigation, to determine how to categorize and route the complaint, including a referral to the MTA or one of its subsidiary agencies.
Duties & Responsibilities:
- Collects, analyzes, and processes information provided by complainants from written correspondence, E-mail, telephone, the OIG Website or in-person interviews.
- Conducts initial background inquiry to analyze and process complaints, including, but not limited to searching internal MTA agency records and databases, verifying facts presented by the complainant, collecting additional information from MTA agency representatives, or referring complaints, as appropriate.
- Prepares written letters or E-mails to complainants acknowledging receipt of their complaints, outlining the complaint process to them.
- Conducts follow-up inquiries with complainants as required through E-mail, telephone or letter.
- Uploads all complaint-related materials into the OIG Case Management Tracking System in a timely manner.
- Prepares a written summary of the complaint with appropriate recommendation(s) for the Director of Intake & Intelligence and Investigations Department leadership.
- Prepares weekly referrals for MTA agencies and other appropriate authorities as required.
- Assists in conducting background inquiries from various agencies regarding current and former MTA employees, contractors, or subcontractors.
- Assists in searching social media platforms (e.g., Twitter, Facebook, Instagram, Snapchat, etc.) to identify accounts belonging to MTA employees, contractors, subcontractors, consultants, and other individuals.
- Assists with requests for targeted research of MTA agency employees, vendors, suppliers, contractors, and consultants, across multiple subject areas, in support of open investigations, audits, and reviews, including sensitive and confidential matters.
- Assists in conducting due diligence reviews for adverse information on MTA contractors and subcontractors.
- Prepares written and oral analytical reports and briefings, as needed, for the Director of Intake & Intelligence and Investigations Department leadership.
- Develops and maintains strong interpersonal relationships within the OIG and MTA agency personnel to promote the effective carrying out of position responsibilities.
- Other duties as may be assigned by the Director of Intake & Intelligence, the Executive Deputy Inspectors General (EDIG) for Investigations and Legal or their designees.
Qualifications/Relevant Experience:
- A Bachelor’s degree from an accredited educational institution is preferred, or an equivalent combination of education and experience.
- Must possess the ability to make sound judgments, and exercise logical, critical reasoning to understand, analyze and evaluate complex situations.
- Must possess the ability to research and analyze information to develop recommendations to OIG staff for the appropriate handling of investigative matters
- Possess strong research skills and the ability to evaluate for accuracy public and proprietary data, including social media platforms.
- Must be able to identify the most effective and efficient method to carry out duties outlined herein.
- Proficiency in all Microsoft Office 365 Suite computer applications (Outlook, Word, Excel, OneDrive, SharePoint), including use of Excel to create charts, graphs and other statistical analysis and reports.
- Familiarity with the MTA and its constituent agencies a plus.
- Strong written and oral communication skills required.
- Pursuant to authorization by the EDIG/Operations & Chief of Staff, this position is eligible for tele-working.
How to Apply:
Please submit a resume and cover letter to: [email protected]
We are an Equal Opportunity Employer committed to diversity.