Metropolitan Transportation Authority Careers

Opening:

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Job Summary:

This position is responsible for managing the design, development, and delivery of all procedural, systems, safety, and professional development training for Division of Supply Logistics personnel.  Responsibilities include the evaluation of all training requirements, conducting and evaluating self-assessment surveys and required needs analyses, and the coordination and administration of training services offered by other in-house training divisions, consultant contracted services, and outside vendor training organizations.  The incumbent will process all requests for internal and external professional development training program approvals, registration, and reporting.  Under the guidance of the Director, the position will manage the daily administration of labor relations, human resources, and MTA policy compliance.

Responsibilities:

• Responsible for the design, development, and delivery of all procedural, systems, and safety trainings related to Procurement in consultation with the People department. Manage and coordinate the research, development, and platform delivery of training materials/programs for the various employee groups (managerial, operating supervisory, professional/technical, administrative, and hourly) across the agencies. All the training is done by this job and department due to the specific operational nature of its responsibilities and its applications to the railroads and subways.
• Manages and coordinates the research, development, and platform delivery of training materials/programs for the various employee groups (managerial, operating supervisory, professional/technical, administrative and clerical, hourly) within the Division of Supply Logistics and evaluates training materials related to programs for warehousing and inventory control best practices, divisional procedures, the TALON inventory management system, material handling, and NYCT policies. 
• Produces and maintains training curricula and materials used to provide operational training, developing new materials as policies and procedures are revised/updated; reviews the efficiency and effectiveness of curriculum to ensure that best practices are utilized and training materials reflect operational requirements; redesigns and develops courses as new technology is introduced to the organization/division.
• Conducts needs analysis to determine staff development requirements to support succession planning and coordinates with People Department Leadership Development for the provision of and registration of staff for in-house computer and professional development programs, utilizing the ELM system for registration, monitoring compliance, and divisional reporting, as required. Coordinates with Department of Subways’ Operations Training Division to schedule required safety and material handling equipment training.  Maintains a divisional database of employee equipment/safety certifications to provide timely notification of upcoming needs for renewals and appropriate program registration. 
• In consultation with either the People department and/or Labor Relations, direct the development of all human resources requirements planning, performance evaluation, monitor employee status and required personnel actions as required by the CBA. 
• Direct the labor relations activities across the agencies, providing guidance on contract interpretation within the parameters of the CBA.  Maintain harmonious labor-management relations with the unions. Consult with Labor Relations for non-routine issues.
• Manage the processing of grievance and discipline cases, representing management during arbitrations along with the Law Department in all legal proceedings.  Ensure consistent application of collective bargaining agreements.  Ensure the correct application of progressive discipline policy within the departments.   All these responsibilities are in the context required by the CBA.
• Select, develop, and motivate personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Review performance of staff. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.
• Responsible for the License monitoring program, ensuring the entire population is captured and maintained in the system.  Actively monitor program to ensure compliance with job title requirements.  Responsible for notifications to the field and work through to resolution. 
• Performs other duties as assigned
• Complies with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observes the work performed by contractors, as applicable
• Reviews invoices and approves them if the work has contractual standards, as applicable
• Addresses performance issues with the contractor when possible, as applicable
• Escalates issues to other parties when needed, as applicable

Required Knowledge/Skills/Abilities:

• Must have knowledge of Warehousing Operations and Supply Chain systems
• Experience in collective bargaining and arbitration proceedings, negotiating, and labor management relations.
• Knowledge of and experience in curriculum development, creation of training materials and learning aids.
• Excellent communication and interpersonal skills.
• Excellent organizational and presentation skills.
• Demonstrated ability to work with all internal levels within a given organization
• Demonstrated ability to work in a high-profile, high-pressure environment effectively
• Demonstrated ability to communicate effectively with key internal and/or external stakeholders.
• Must have strong managerial skills to effectively direct a staff of professional and union employees with multiple bases of operation
• Demonstrated ability to complete short- and long-term projects effectively and as efficiently as possible.
• Knowledge of Microsoft Suite skills or comparable applications, including Excel, Word, and PowerPoint

Required Education and Experience:

• Bachelor’s Degree in Arts/Sciences (BA/BS) in Business, Supply Chain, or related field or an equivalent combination of education and experience may be considered in lieu of a degree
• Minimum 5 years related experience in Business Administration, Human Resources, Industrial Psychology, Logistics, Organizational Behavior, Supply Chain Management, or a satisfactory equivalent, including at least 5 years in a leadership role for a large, multi-faceted, fast-paced organization or governmental body preferred.
• Minimum 3 years - 5 years managing process improvement and efficiencies.

The Following is/are preferred:

• Master’s degree in Arts/Sciences (MA/MS) in a related field or an equivalent combination of education and experience may be considered in lieu of a degree
• Demonstrated analytical capabilities and quantitative skills.
• Knowledge of visualization tools or comparable applications, such as PowerBI, Tableau, TALON, etc.
• Knowledge of current agency materials management systems

Other Information

May need to work outside of normal work hours (i.e., evenings and weekends)

Travel may be required to other MTA locations or other external sites.

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.