Computer Support Analyst 2
Description
Job Title: Computer Support Analyst Level 2 (TCU Represented)
Salary: Level 2: Step 1: $62,812 Step 7: $89,731
Dept./Div: MTA Information Technology
Agency: MTA Headquarters
Location: 130 Livingston Street
Hours: 8:30 AM - 5:00 PM (8 work hours/day) or various as required
Reports To: Lead Logistics Hardware
Salary: Level 2: Step 1: $62,812 Step 7: $89,731
Dept./Div: MTA Information Technology
Agency: MTA Headquarters
Location: 130 Livingston Street
Hours: 8:30 AM - 5:00 PM (8 work hours/day) or various as required
Reports To: Lead Logistics Hardware
Application Deadline: September 17, 2024
**This position is open to MTA employees only. **
This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.
Summary
The primary purpose of this position is to provide technical support to clients utilizing MTA computer hardware, software, and technology services within an integrated network environment.
Responsibilities
Level 2
- Install, configure, and troubleshoot complex hardware and/or software solutions supporting critical business functions and customer facing services.
- Provide first and second level help desk / desktop support for all IT related technical problems and services.
- Support satellite locations in a timely and effective manner during the installation, maintenance, troubleshooting and repair of all IT related desktop technologies.
- Maintain departmental records in a timely and accurate manner for all IT assets in accordance with MTA policies and procedures.
- Timely and accurate completion of all Call Center data in accordance with IT requirements.
- Perform all functions relating to the receipt, inventory, storage, tracking, repair, disposal, and reporting of Information Technology assets utilized throughout the organization.
- Participate in the evaluation of new products and technologies.
- Evaluate user requests and requirements and recommend effective technological solutions.
- Guide less senior technicians and staff in the performance of their tasks.
Qualifications
Level 2
- Basic knowledge and familiarity with installing, maintaining, and troubleshooting desktop resources including, but not limited to operating system software, MS Office suite, commercial off the shelf software, desktops, laptops, mobile devices, tablets, multi-function printers, internet technologies, remote access solutions and all commonly used desktop peripherals.
- Ability to troubleshoot and support technical issues both remotely and on-site using standard MTA tools and techniques.
- Ability to read and understand schematic diagrams, technical manuals, and documentation such that supported equipment and software can be maintained with minimal training.
- Strong oral and written communications skills.
- Strong analytical skills.
- Strong people skills.
- Must be able to move and lift up to 25lbs of equipment such as monitors, keyboards, CPUs, printers, laptops, firewalls, etc.
- Must possess a valid driver’s license.
Education and Experience
Level 2
- Bachelor’s degree in Computer Science, Information Technology, or related discipline; or a minimum of 5 years’ experience installing, maintaining, and supporting desktop technologies in an office environment.
- Must possess a minimum of 3 years’ experience maintaining and supporting desktop hardware, software and network resources and protocols.
Other Information:
This is a resume based position in the collective bargaining unit represented by the Transportation Communications Union (TCU) and will be governed by the terms of the associated TCU collective bargaining agreement for IT employees. As such, candidates selected for this position will be represented by TCU and be on MTA payroll. In addition, candidates selected may be required to work at any MTA Agency location.
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity:
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.