Metropolitan Transportation Authority Careers

Description

Opening

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Summary

This position is responsible for administering access to the railroad's computer systems on all computing platforms and managing various firewall and network technologies used to protect the network perimeter from intrusion. This includes resolving complex security problems, researching and implementing new security technology, providing firewall and network security solutions for large-scale initiatives, recommending policy changes to management, and developing security procedures, policies, and documentation for the IT Department and the end user community.

Critical Skills:

Responsibilities

Level 1

• Provide first-level security support for all IT-related technical problems and services to ensure that all MTA application and system availability targets are met.
• The implementation, administration, and monitoring of data security procedures on all computing platforms, ensuring appropriate documentation.
• Work with IT staff and customers to ensure awareness of security concerns, mitigation techniques, and assist in following procedures or implementing controls as necessary.
• Implementation, administration, and monitoring of physical security procedures within the IT Department and the associated documentation.
• Install, configure, and troubleshoot complex hardware and/or software solutions supporting critical business functions and customer-facing services.
• Maintain compliance with PCI-DSS Controls.
• Participate in the evaluation of new security products and security-related technologies.
• Assist and back up other Security Administrators.

Level 2

Same as Level 1, with the following additional responsibilities:

• Recommend solutions for security problems to management.

Level 3

Same as Level 2 with the following additional responsibilities:

• Recommend and draft security policies and procedures for MTA computing platforms, and coordinate with other  MTA agencies as necessary.
• Implement and maintain compliance with PCI-DSS Controls.
• Perform and coordinate electronic data discoveries, maintaining confidentiality and meeting required deliverable time frames.
• Identify security problems and review them with other Security Administrators.

Required Qualifications

Level 1:

• Basic knowledge and familiarity with installing and maintaining various components of an information security system, including firewalls, authentication protocols, encryption software, remote access systems, and commercial off-the-shelf security products.
• Basic knowledge of troubleshooting methodologies appropriate to the implementation platform, e.g., servers, desktops, laptops, or mobile devices.
• Basic knowledge and familiarity with internet technologies and computer networking.
• Ability to troubleshoot and support technical issues both remotely and on-site using standard MTA tools and techniques.
• Ability to read and understand schematic diagrams, technical manuals, and documentation such that supported equipment and software can be maintained with minimal training.
• Strong oral and written communication skills.
• Strong analytical skills.
• Strong people skills.
• Must be able to move and lift up to 25lbs of equipment such as monitors, keyboards, CPUs, laptops, firewalls, etc.
• Must possess a valid driver’s license.

Level 2

Same as Level 1 with the following additional qualifications:

• Proven knowledge and familiarity with installing, maintaining, and troubleshooting security resources, including, but not limited to, MS Active Directory, Checkpoint security software, Encryption software, remote access solutions, commercial off-the-shelf security software, with the ability to support this software on servers, desktops, laptops, and mobile devices. 
• Proven knowledge of and familiarity with installing and maintaining various components of an information security system, including firewalls, authentication protocols, encryption software, remote access systems, and commercial-off-the-shelf security products. Knowledge of troubleshooting methodologies appropriate to the implementation platform, e.g., servers, desktops, laptops, or mobile devices.
• Demonstrated knowledge of and familiarity with internet technologies and computer networking.
• Strong critical thinking skills.
• Ability to guide less senior staff in the performance of their tasks.

Level 3

Same as level 2, with the following additional qualifications:

• Strong knowledge of and familiarity with installing and maintaining various components of an information security system, including firewalls, authentication protocols, encryption software, remote access systems, and commercial-off-the-shelf security products. Knowledge of troubleshooting methodologies appropriate to the implementation platform, e.g., servers, desktops, laptops, or mobile devices.
• Strong knowledge of and familiarity with internet technologies and computer networking.
• Ability to provide technical direction to less senior staff members, and to guide new lower-level staff members who enter the security team.
• Ability to perform electronic data recovery and computer forensics efficiently, utilizing industry-standard tools.
• Ability to recommend and draft effective security policies and procedures.
• Ability to perform research and recommend solutions for security problems to management.

Education and Experience:

Level 1

• Bachelor’s degree in Computer Science, Information Technology, or related discipline; or a minimum of 1 year’s experience installing, maintaining, and supporting security technologies in an office environment.

Level 2

• Bachelor’s degree in Computer Science, Information Technology, or related discipline; or a minimum of 5 years’ experience installing, maintaining, and supporting security technologies in an office environment.
• Must possess a minimum of 3 years’ experience maintaining and supporting security hardware, software, network resources, and protocols

Level 3

• Bachelor’s degree in Computer Science, Information Technology, or related discipline; or a minimum of 7 years’ experience installing, maintaining, and supporting security technologies in an office environment.
• Must possess a minimum of 5 years’ experience maintaining and supporting security hardware, software, network resources, and protocols

Other Information

This is a resume-based position in the collective bargaining unit represented by the Transportation Communications Union (TCU) and will be governed by the terms of the associated TCU collective bargaining agreement for IT employees.  As such, candidates selected for this position will be represented by TCU and be on the MTA payroll.  In addition, candidates selected may be required to work at any MTA Agency location.          

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.