Metropolitan Transportation Authority Careers

Description

JOB TITLE:                Director, Process Optimization, People   

SALARY RANGE:       $128,000 to $140,000

HAY POINTS:                   830

DEPT/DIV:                  People Department

SUPERVISOR:                Senior Director - HR Process Optimization

LOCATION:                      2 Broadway

HOURS OF WORK:         9:00 am - 5:30 pm (7 1/2 hours/day)

• Independently assess current business processes, identify capability gaps, gain business-IT alignment, develop future state strategy & solution vision.
• Responsible for partnering with cross-functional partners to manages the design, modelling and implementation of new or modified business processes and recommended organizational structures
• Proactively leads collaborative efforts across business groups, functional teams, at multiple levels. Accountable to provide the stable foundation for procedures & processes that will enable the execution of the People’s Department goals.
• Provides strategic communication, problem solving, risk management, facilitating meetings, and ensuring quality control are elements.
• Acts as a senior Project Manager for the Senior Director of HR Process Optimization and improves business processes through tools, metrics, and dashboard reporting to enable decision making.
• Understands operational needs and work with data to identify trends and develop solutions.
• Responsible for partnering with cross-functional teams to drive the planning, executing, and auditing of business processes that enable efficiencies and accountability for all business process and MTA procedures.
• Selects, develops, and motivates personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Review performance of staff. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.
• Strong executive and emotional presence to inspire and influence change across the organization.
• Other duties as assigned.

•  Proficient in business process mapping, process optimization, and system improvements for organizational efficiency.
• Strong analytical, quantitative, and problem-solving skills with experience in business case development and implementation planning.
• Excellent time management, prioritization, and decision-making abilities with strong attention to detail.
• Ability to coach, train, and collaborate across functions, while synthesizing diverse viewpoints and influencing stakeholders.
• Skilled in data analysis and making data-driven decisions, with experience in performance metrics and meeting targets.
• Comfortable managing ambiguity, balancing strategic and operational needs, and delivering customer-centric solutions.
• Ability to think both creatively and critically, willing to think outside the box and challenge the status quo.
• Strong communication, interpersonal, organizational, and presentation skills.
• Proven ability to manage high-pressure environments and lead teams to meet short- and long-term goals.
• Demonstrated ability to communicate effectively with key internal and/or external stakeholders.
• Demonstrated ability to complete short- and long-term projects effectively and as efficiently as possible.
• Proficient in Microsoft Office Suite and experienced in cross-organizational process/change management tools.

• Bachelor’s degree in Business Administration, Human Resources, Computer Science, Management, Economics and/or a related field, or an equivalent combination of education and experience from an accredited college may be considered in lieu of a degree.

• Minimum 10 years related experience, including experience in a management consulting role; experience performing business process analysis or business requirements development; experience leading and influencing clients and project teams on transformation and process improvement strategy, and/or leadership role in a large, multi-faceted, fast-paced organization or governmental body preferred; experience in systems implementation / deployment (with business/domain focus).

• Master’s degree in HR, Operations, IT Management, Strategy, Business Administration, or related field.
• Strong preference for past roles in management, consulting, process improvement, systems implementation, or business operations.
• Proficiency in office productivity tools, web-based applications, and data analysis tools (e.g., MS Forms, Project, Power BI).
• Attainment of or in the process of attaining specific Business Process certification(s) such as Lean Six Sigma.
• Familiarity with Human Resource Information Systems (e.g., Workday, PeopleSoft, Oracle HCM) and process optimization tools (e.g., Visio, ARIS).
• Knowledge of HR best practices, business trends, and MTA policies and procedures.