Metropolitan Transportation Authority Careers

This position is eligible for teleworking which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.                     

Metro-North Railroad reserves the right to remove this posting before the Application Deadline.

Opening:

MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal.  We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut.  A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation.  MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities to its employees.

Position Objective:

Manage and record maintenance data to keep asset maintenance records complete.  Issue reports and lead communication efforts between the Maintenance of Way Departments and all other departments to resolve infrastructure and network issues discovered by inspections, train operations, or public concerns/issues.

Responsibilities:

• Responsible for providing communication and assistance to the M of W personnel in Track and Structures, Power Signal, and Stations and Facilities,.  Receive and distribute calls for Maintenance of Way Departments as required. Responsible for recording detailed information in the System including inspection reports, operating incident reports, maintenance right of way task force (ROWTF), and observation reports.
• Facilitate calls to all departments concerning Maintenance of Way Operations leading communication efforts. Coordinate all task activities and contact the appropriate Manager or Supervisor. Assist all Maintenance of Way personnel concerning emergencies. Interface with the Operations Control Center, Power Supervisors, GCT Station Masters Office, and Customer Communications to address and resolve incidents. Promote a safe and secure atmosphere adhering to all safety and security rules.
• Analyze trouble ticket data, monitor performance of Maintenance of Way work activities, and report out on all M of W Performance Management efforts.
• Perform any combination of routine calculating, posting, and verifying duties to obtain primary work order data for use in maintaining and accounting for asset records. Check the accuracy of reports completeness of work orders, and communicate with the appropriate team on the completion of work performed.
• Perform other related duties as assigned including events during weather and other storm-related incidents.
• Perform other related duties as assigned including events during weather and other storm-related incidents.

Required Qualifications:

Required Knowledge/Skills/Abilities:

• Excellent verbal and written communication skills.
• Strong ability to interact with all levels of management within Metro-North
• Excellent customer relations skills. 
• Ability to organize work, set priorities, meet critical deadlines, and follow up on assignments.
• Proficient in uses of Microsoft Office Suite and/or comparable applications.
• Understanding of railroad operations, infrastructure, or building systems.
• This position requires the ability to work various length shifts on a 24/7 rotating basis, with the possibility for mandated staffing and coverage, emergency call-in and response, and deployment to anywhere within the MNR operating area.  This includes nights, weekends, and holidays in all weather conditions.
• Must have a valid driver’s license.

Required Education and Experience:

• Bachelor’s degree in Business, Engineering, math, or related field.  Demonstrated equivalent experience, education, and/or technical credentials may be considered in place of degree to include 4 additional years of related experience.
• Minimum of five (5) years of experience in operations or construction for a transportation, utility, or public service company.
• Minimum of three (3) years of experience managing a staff, projects, or process involving railroad operations, transportation, or utility company.

The Following is/are preferred, but other satisfactory combinations of relevant experience, education, and/or technical credentials will be considered:

• Knowledge of computerized asset maintenance management software.
• Computerized scheduling in a call center environment, composing correspondence, creating and writing reports, creating presentations, researching informational materials, responding to requests and inquiries from the public, typing and word processing, scheduling appointments, maintaining a calendar, and filing.

Other Information

This position is safety-sensitive and subject to toxicological testing.

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.