Metropolitan Transportation Authority Careers

JOB SUMMARY

This position is responsible for: Delivering training to new hires and incumbent employees. Selecting and supervising new hire trainees, including ongoing performance reviews/evaluations, determination of eligibility to continue program, and approval of program completion. Managing the overall delivery of training programs, including coordination with the client department(s), management of resource needs, coordination of trainee schedules, record-keeping, and other administrative responsibilities. Supporting and/or conducting training program development work as required. Performing peer review activities.

DUTIES AND RESPONSIBILITIES

• Prepare, schedule, and deliver training programs. Includes new hire, regulatory, refresher, and induction training as required. Includes technical and non-technical training as required.
• Perform ongoing evaluation of student performance. Review records and counsel students. Implement disciplinary action as required, up to and including termination from the program.  Participate on performance review committee(s) or similar efforts with other Training Officers, to establish and ensure a consistent approach to new hire performance issues. For training of incumbent employees, monitor student performance and coordinate with client department(s).
• Participate in the development and maintenance of a comprehensive onboarding process for new Training Officers. Mentor and team-teach with new Training Officers to facilitate their development as fullyqualified Training Officers capable of independently delivering effective training. Provide planning and guidance in preparation for team teaching events, ensure effective support to the new Training Officer during training delivery, and provide ongoing formal mentoring and informal feedback. When team teaching with fully-qualified Training Officers, provide regular peer-to-peer feedback.
• Participate in establishment, maintenance, and improvement of a peer review program among Training Officers across the Department as required.  Conduct peer observations and provide feedback. Participate in the identification of best practices for the Department.
• Serve as a subject matter expert in the development, review, evaluation, and revision of training programs for compliance with current statutory/regulatory requirements, documented practices, technology, operational needs, and other requirements. Coordinate with other staff performing program development and/or perform program development work as required. Conduct observations of programs and/or deliver pilots of new or updated programs and provide documented feedback to the development process.
• Keep accurate and timely training records, including, but not limited to, records of attendance, new hire student progress and performance, and coordination with support departments and client department(s). Perform other administrative duties as required.
• Provide expertise on technical, operations, and/or work practices to client department(s) as appropriate.  Identify performance problems (with equipment, material, and/or personnel, as appropriate) and implement solutions. Provide additional support to client department(s) as required.
• Select, develop, and motivate staff and provide career development for team members. Provide effective coaching and counseling. Manage team and individual performance. Create a professional environment that respects individual differences and enables staff to develop and contribute to their full potential.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of:

• General training and development techniques and practices
• Microsoft Office Suite and/or comparable applications (working knowledge)

Ability to:

• Deliver training in a classroom and field setting
• To become qualified in RWS and Operating rules
• Achieve appropriate qualification as a trainer
• Model and communicate safe practices in all aspects of work
• Proactively identify and correct unsafe conditions and work practices
• Manage day-to-day activities of trainees
• Build a foundation of communication and partnership
• Change priorities while meeting deadlines
• Keep current with business trends, rules/regulations, and the training implications

Demonstrated:

• Focus on/practice of safety
• Strong leadership skills with the ability to motivate and foster teamwork
• Strong planning, organizational, analytical, and communication (verbal, written, presentation) skills
• Ability to work with minimal supervision
• Appropriate focus on internal and external customers

Must have:

• Ability to work various shifts and locations to support operations 24 hours/7days a week
• Valid Driver’s License

The following is/are preferred: 

Ability to:

• Design, develop, implement, facilitate, evaluate, and measure training and development activities
• Analyze performance problems and implement solutions
• Deliver effective and efficient training processes and services tailored to unique business needs
• Apply information technology to rapidly deliver high-quality training products and services

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s Degree in a related field.  Demonstrated equivalent experience, education and/or technical credentials to include four (4) additional years of related experience may be considered in lieu of degree OR an Associate’s Degree in a related field.  Demonstrated equivalent experience, education and/or technical credentials to include two (2) additional years of related experience may be considered in lieu of degree.
• Minimum of five (5) years of experience related to the responsibilities of the position.  Related experience includes, but is not limited to, experience working in relevant operating crafts or similar functions, in relevant education/training, in training program development, and/or in management of relevant functions.  Experience may include relevant craft training and qualification periods, as well as education in addition to or beyond the above requirement.
• Minimum of three (3) years of experience managing professional staff and/or projects.

The following is/are preferred: 

• Experience in developing and delivering training
• Supervisory experience
• Experience operating/inspecting equipment on a railroad

BENEFITS

• Commuter Assistance – based on operating MTA agency (complimentary transportation pass within the MTA’s jurisdiction and tax-advantaged accounts)
• Low Premium – High Quality Health Insurance Plans (lifetime coverage for eligible retirees and their dependents)
• Pension Plans and Retirement Savings Accounts for eligible employees
• Generous Paid Time Off and Holidays provided.
• Tuition Reimbursement for eligible employees
• Employee Assistance Programs
• MTA Exclusive Employee Discount Programs
• Work Life Services team
• Employee Resource Groups
• Managerial Benefits

OTHER INFORMATION

• This is a policy maker position. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
• Actual salary offers may vary based on individual work experience. The annual salary range is subject to change and may be modified at the company’s discretion.
• This position requires a driver’s license. Employees driving company vehicles will be subject to License Monitoring and must complete defensive driver training once every three years for current MTA drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.
• Current employee applicants should be in their current position 12 months prior to starting a new role and must possess a satisfactory work history, including attendance and discipline record.
• Safety Sensitive/Non DOT-Regulated
• Telework eligible

EQUAL EMPLOYMENT OPPORTUNITY/ADA DISCLAIMER

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers and encourage qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

If you seek a reasonable accommodation for a medical condition or disability, or for a religious practice or observance, to participate in the job application or interview process, please notify your MTA representative once you have been contacted regarding the role.